Jobs at Moss

Manage a portfolio of SaaS customers to drive engagement, identify upsell opportunities, mitigate churn, provide data-driven insights, represent product feedback internally, and improve customer journeys to increase retention and revenue.

Build, deploy and maintain purpose-built AI agents and LLM integrations for product processes. Connect data sources, design prompts, validate outputs, and ensure reliability and scalability of automations and shared tooling for the product team.

As a Senior Brand Designer, you will shape the brand through engaging content, lead design efforts, and collaborate on campaigns while using tools like Figma and After Effects.

Lead end-to-end product design for AI-enabled finance and accounting products. Collaborate with PMs, engineers, and finance experts to build trusted agent-driven workflows, run evaluative research, prototype customer-ready AI demos, iterate with user feedback, and raise design standards across the team and design system.

Drive proactive customer engagement and adoption of the SaaS product, identify upsell opportunities, monitor KPIs to reduce churn and grow revenue, act as product ambassador collecting feedback, and continuously improve customer journey and processes to boost satisfaction and retention.

The Account Executive will manage the full sales cycle, presenting solutions, maintaining customer relationships, and ensuring a smooth onboarding experience for prospects.

Lead and scale Moss's referral partnership channel, manage a multinational partner management team, own the end-to-end referral funnel, design partner programmes and incentives, drive advisor portal adoption, implement automation and AI workflows, and coordinate cross-functional GTM activity with marketing, RevOps, and product.

Lead brand design across campaigns, social, motion, and design systems. Set creative direction, govern Figma systems, mentor designers, define motion standards, and integrate AI workflows to scale team practice.

Support UK partnerships by researching and qualifying prospective partners, conducting outreach to build the top of funnel, assisting in partner meetings and ongoing relationship management, and tracking pipeline and reporting in CRM. Collaborate with Partnerships, Sales, and Marketing to align prospects with Moss' commercial strategy and improve outreach processes. Opportunity to progress into full-cycle Partner Manager responsibilities over time.

Own and improve Moss's top-of-funnel tooling stack (HubSpot, Salesforce, Attention). Diagnose and rebuild lead routing and attribution, implement AI-driven routing and dynamic nurture, administer marketing automation and lead handoff tools, partner with Growth/BDR/SDR and engineering, monitor system performance, resolve bugs, and act as subject-matter expert for tooling and vendor relationships.

Lead a product area end-to-end: define roadmap, run discovery, set OKRs, prioritise from customer insights, manage dependencies, partner with engineering and design, and build a 12–18 month AI-first product vision to deliver measurable outcomes.