Teams at Monzo Bank

Investigates customer fraud claims involving card payments, faster payments, and account takeover. Gathers evidence through chat and calls, makes decisions on claims up to £5,000, escalates higher-value cases, safeguards compromised accounts, recommends account closure when appropriate, and supports fraud victims with preventative guidance. The role requires empathy, sound judgment, attention to detail, strong communication, and the ability to meet regulated and internal deadlines.

Leads Monzo’s Growth and Marketing data function, building and developing high-performing Data teams while shaping marketing measurement, experimentation, growth strategy, metrics, and data products. Partners with senior leadership to guide investment decisions across markets and customer segments, translate complex business challenges into technical solutions, and improve data-driven decision-making. Requires strong Data Science expertise, commercial judgment, stakeholder influence, and experience leading teams at Director level or above.

Manage month-end close, group consolidation, financial reporting, management commentary, and financial controls. Support audits, new product accounting, accounting policy assessments, chart of accounts integrity, and process improvements. Use SAP S/4HANA, SQL, automation, and AI to improve reporting efficiency and scalability while partnering with Finance, product teams, and external auditors.