Teams at MONY Group

Own the Quidco web product roadmap and delivery, translating strategic priorities into requirements, sequencing, milestones, and measurable outcomes. Partner with app, engineering, design, data, CRM, commercial, and operations teams to deliver joined-up customer experiences. Manage prioritization, dependencies, risks, and stakeholder alignment while using analytics, customer insight, experimentation, and AI to improve acquisition, conversion, engagement, retention, and cashback experiences.

Own and shape lifecycle and loyalty CRM strategy for membership propositions, including acquisition, onboarding, retention, reactivation, and advocacy. Lead customer journey design, segmentation, personalization, triggered communications, campaign delivery, experimentation, measurement, and optimization across owned channels. Influence Product, Proposition, Commercial, Data, Analytics, and Brand stakeholders while improving engagement, loyalty, retention, frequency, and customer lifetime value.

Own commercial performance for the mortgages business, including revenue, margin, trading strategy, partner relationships, proposition development, and growth initiatives. The role leads lender, broker, fintech, and ecosystem partnerships; translates market, customer, and competitor insight into strategy; improves conversion and customer journeys; and ensures compliance with FCA requirements and Consumer Duty obligations. It also contributes to leadership, cross-functional delivery, and sustainable commercial growth across mortgages and related products.