Teams at Miratech

Leads product marketing for technology services and solutions, driving positioning, packaging, pricing, go-to-market strategy, sales enablement, market intelligence, and revenue growth. The role translates technical capabilities into differentiated business outcomes, develops solution structures and messaging, supports offering lifecycle management, and partners with Sales, Delivery, Product, Alliances, and executive stakeholders. It requires strategic leadership alongside hands-on execution in a global B2B technology environment.

Support the Five9 Dialer product roadmap by gathering requirements, managing the backlog, writing user stories, coordinating Agile delivery and releases, supporting UAT, monitoring contact center metrics, troubleshooting platform issues, and improving dialing strategies, agent effectiveness, customer interactions, compliance, and operational outcomes.

Supports the Workforce Management product roadmap, backlog prioritization, Agile ceremonies, requirements gathering, platform enhancements, testing, releases, and adoption. Analyzes forecasting, scheduling, staffing, and operational processes to identify improvements. Monitors KPIs and customer feedback, develops documentation and training materials, coordinates with vendors and cross-functional teams, and contributes to automation and continuous optimization of Verint-based workforce management capabilities.