Jobs at Miratech

Leads product marketing for technology services and solutions, driving positioning, packaging, pricing, go-to-market strategy, sales enablement, market intelligence, and revenue growth. The role translates technical capabilities into differentiated business outcomes, develops solution structures and messaging, supports offering lifecycle management, and partners with Sales, Delivery, Product, Alliances, and executive stakeholders. It requires strategic leadership alongside hands-on execution in a global B2B technology environment.

Support the Five9 Dialer product roadmap by gathering requirements, managing the backlog, writing user stories, coordinating Agile delivery and releases, supporting UAT, monitoring contact center metrics, troubleshooting platform issues, and improving dialing strategies, agent effectiveness, customer interactions, compliance, and operational outcomes.

Supports the Workforce Management product roadmap, backlog prioritization, Agile ceremonies, requirements gathering, platform enhancements, testing, releases, and adoption. Analyzes forecasting, scheduling, staffing, and operational processes to identify improvements. Monitors KPIs and customer feedback, develops documentation and training materials, coordinates with vendors and cross-functional teams, and contributes to automation and continuous optimization of Verint-based workforce management capabilities.

Lead and expand Miratech's strategic enterprise accounts in the UK, driving multi-year revenue growth, deep executive relationships, and large transformation deals across geographies and delivery models.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.