Jobs at Mimecast

Support the CMO by managing calendars, inboxes, travel, priorities, meetings, expenses, invoices, onboarding, and executive communications. The role coordinates external engagements, leadership events, briefing materials, action tracking, and confidential information while building efficient administrative systems. It requires strong organization, discretion, communication, adaptability, advanced Microsoft 365 skills, and comfort with cybersecurity and AI-related risks.

Own end-to-end marketing operations for lead management, including campaign orchestration, audience segmentation, predictive scoring, data quality, enrichment, and routing. Manage Marketo, Salesforce, intent platforms, and AI-powered workflows while partnering with GTM, Data, IT, and Legal teams. Build scalable automations, validate scoring against pipeline outcomes, improve lead handoffs, and enable marketers to use automation effectively.

Manages reseller partners within a territory, creating channel business plans, driving partner-generated pipeline and revenue, onboarding new partners, and conducting quarterly business reviews. Builds relationships across partner organizations, coordinates sales and technical enablement, collaborates with internal teams, monitors performance, and supports partners in cybersecurity solution sales. Requires channel partner management experience, commercial accountability, and the ability to influence without direct authority.

Manage the technical and value health of mid-market and enterprise cybersecurity SaaS accounts. Drive product adoption, configuration health, utilization, customer outcomes, and retention. Lead technical business reviews, recovery plans, escalations, executive sponsor support, and expansion discovery alongside Account and Renewals Managers. Translate security architecture and usage data into business value for technical and executive stakeholders while representing customer feedback to Product Management.

Principal HR Business Partner supporting Mimecast’s European go-to-market organization. Advises senior commercial leaders on workforce planning, organization design, talent, performance, reward, employee relations, and change. Owns headcount governance, position management, HRIS accuracy, sales compensation partnership, succession planning, and complex employee relations across multiple European jurisdictions. Partners with Finance, Sales Operations, Legal, and local HRBPs while representing European needs in global people programs.

Supports the quote-to-close process by structuring quotes, coordinating approvals, reviewing pricing and contract terms, and resolving deal issues. Partners with Sales, Finance, Legal, and Revenue Operations to ensure policy compliance, accurate billing, and revenue recognition. Improves CPQ workflows, delivers sales training, documents best practices, and analyzes pipeline, deal velocity, win rates, pricing effectiveness, dashboards, and executive reports.

Manage a portfolio of mid-market accounts by driving cybersecurity platform adoption, utilization, configuration health, and measurable customer value. Serve as a trusted technical advisor, communicate security outcomes to technical and executive stakeholders, lead business reviews, mitigate churn risks, identify expansion opportunities, coordinate escalations, and represent customer feedback internally. Partner with Account and Renewals Managers to support retention and growth while using customer data, health signals, and AI-guided insights.

Manage approximately 100 mid-market customer accounts, focusing on upselling, cross-selling, retention, and revenue growth. Build account and sales activity plans, maintain pipeline and forecast accuracy in Salesforce, develop stakeholder relationships, and identify expansion opportunities. Partner with channel development, Customer Success, Support, and other teams. The role requires consultative IT or cybersecurity sales expertise, commercial acumen, channel sales experience, and familiarity with cloud computing, corporate IT buying processes, and solution-selling methodologies.

Generate and win new enterprise IT and cybersecurity business, acquire new customer logos, manage territory pipelines and forecasts, achieve sales quotas, and develop partner business plans. Collaborate with pre-sales, marketing, SDRs, distributors, VARs, MSPs, and reseller partners. Conduct technical proof-of-value engagements, communicate competitive intelligence, and use sales technology including Salesforce, Gong, LinkedIn Navigator, and Tableau. Travel approximately 25–30% for customer, partner, and field marketing engagements.

Own customer-facing technical engagements for Incydr, diagnosing deployment, performance, and integration issues. Build custom scripts and integrations, troubleshoot production environments using code, logging, and telemetry, and ship fixes through engineering review. Partner with customer-facing and engineering teams, proactively identify account risks, train customer teams, and feed recurring insights into the product roadmap. The role involves remote work with occasional customer-site travel and requires strong communication, software development, troubleshooting, and AI-assisted engineering skills.

Provides technical pre-sales support and enablement for managed service provider partners. Delivers training, workshops, demonstrations, and technical sales guidance; supports solution design, proof-of-concepts, and objection handling; develops enablement resources; collaborates with partner, sales, product, engineering, and support teams; and builds trusted technical relationships to improve partner competency and deal success.

Lead and coach Commercial Account Managers across EMEA to achieve upsell revenue targets, reduce downsell and churn, and grow existing customer accounts. Responsibilities include pipeline inspection, forecasting, CRM discipline, sales methodology execution, deal coaching, territory planning, talent development, and customer and partner relationship management. The role is based in London with at least two office days weekly and customer travel throughout the year.

The SMB Account Manager will focus on building relationships with existing customers, driving upsell opportunities, and achieving sales targets while managing accounts and maintaining CRM hygiene.

Manage a portfolio of ~50 customers, focusing on upselling products, achieving sales targets, and preventing churn while guiding customers through cybersecurity solutions.

Sell cybersecurity SaaS to mid-market companies: prospect and acquire new logos, manage pipeline, hit quotas, collaborate with channel partners, provide market insights, and support sales enablement. Travel ~25–30% for regional meetings and events.