Teams at Mears Group

Manages end-to-end responsive repairs contracts across occupied social housing, ensuring contractual performance, budgets, timelines, health and safety, quality, KPIs, and service standards. Leads four supervisors, handles client and resident complaints, produces performance reports, and supports operational teams in delivering efficient, high-quality outcomes.

Coordinates operative and subcontractor scheduling for a housing repairs service. Monitors repair jobs, appointments, work statuses, and performance targets; updates IT systems and PDA records; communicates with tenants, maintenance workers, clients, and subcontractors; prepares quotes, correspondence, completion notes, and management reports; supports administrative tasks, meetings, training, and coordinator cover.

Provides administrative support to the operational team, including order processing, property certification, record maintenance, job coding, scheduling, reporting, and stakeholder communication. The role coordinates with supervisors, housing teams, contractors, residents, and colleagues to support efficient service delivery. It requires strong organization, communication, multitasking, IT, and administrative skills in a fast-paced environment.