Teams at Mears Group

Plans and programs roofing and scaffolding works, schedules repair jobs, issues work to subcontractors, and monitors appointments and overdue tasks. Communicates with residents, operatives, supervisors, and subcontractors; manages enquiries, complaints, correspondence, and notification letters. Maintains accurate records, spreadsheets, and system updates while providing administrative support and helping ensure compliance and smooth project delivery.

Coordinate repairs and maintenance work across social housing properties by scheduling operatives and subcontractors, arranging resident access, monitoring job progress, tracking overdue and follow-on work, maintaining accurate job management records, and escalating delays. The role involves regular communication with residents, supervisors, subcontractors, clients, and colleagues, while supporting contract targets, safety certification records, completion evidence, and a customer-focused service.

Coordinates service-user issues, complaints, incidents, and landlord enquiries through to resolution. Supports daily service delivery centre operations, collaborates with regional teams, maintains accurate records, produces reports, and communicates updates to stakeholders. The role prioritizes safeguarding, service-user experience, contractual compliance, and excellent customer service while requiring strong organization, adaptability, and clear communication.