Jobs at Marloo

Own the global customer experience function across four markets. Lead, coach, and hire the CX team; establish consistent inbox, triage, escalation, and service standards; reduce contact volume by addressing root causes; scope internal tooling with engineering; analyze customer metrics; and communicate customer insights to product, engineering, and go-to-market teams.

Support two co-founders by managing calendars, inboxes, communications, travel, events, meeting preparation, follow-ups, and confidential personal and professional administration. The role requires anticipating needs, protecting founder focus, coordinating across countries and time zones, triaging requests, maintaining accountability, and building AI-assisted workflows in a fast-moving startup environment.

Lead and grow Marloo’s UK sales organization, owning revenue, team performance, hiring, forecasting, pipeline generation, enterprise deals, sales processes, and performance measurement. Coach sellers, improve conversion and deal execution, manage procurement and compliance sales cycles, and connect customer feedback to product development. The role requires continued personal involvement in complex deals and building a scalable sales system for global expansion.

Work directly with Marloo’s founders on high-priority commercial and customer initiatives. Build business cases, secure stakeholder alignment, convert decisions into execution plans, coordinate engineering, product, and go-to-market teams, represent the company with senior customers, analyze markets and business decisions, and feed customer insights into the product roadmap. The role requires ownership, quantitative thinking, precise communication, cross-functional influence, and comfort operating in a rapidly scaling company.

Own the customer support inbox, resolve customer questions and complex issues, manage difficult conversations, and maintain a high-quality inbox-zero standard. Gather and share customer feedback with product and go-to-market teams, collaborate globally, and improve support tools, macros, help content, and triage processes. The role requires clear communication, empathy, sound judgment, rapid learning, and comfort working in person at a fast-paced startup.

As a Founding Engineer, you'll lead full-stack development, shape product architecture, and collaborate with founders to translate user needs into technical solutions using AI tools.