Teams at loveholidays

Lead post-booking customer experience and service design, using data and journey mapping to remove friction. Align CX technology, communications, and contact centre operations across departments. Build and mentor a multidisciplinary team, drive SaaS and CRM platform optimisation, and deliver measurable improvements in customer satisfaction, efficiency, and loyalty.

Design and own end-to-end customer-facing experiences, improve conversion and engagement, balance technical constraints, use user research and data to define hypotheses, monitor metrics, communicate design rationale, collaborate across teams, apply accessibility and design-system best practices, and adopt AI-assisted tools to speed delivery.

Support Commercial Finance by building financial models, delivering performance insights, owning budgeting and forecasting (Anaplan), month-end variance commentary, driving automation, and partnering on cross-functional finance projects.