Jobs at Lottie

The Senior Product Designer will oversee the design experience of the Marketplace product, collaborating with PMs and engineers, and ensuring user trust and accessibility across complex workflows.

Join as the first Intern Product Expert to provide frontline support via live chat and email, escalate unresolved AI-agent cases, write and maintain knowledge base content, reproduce and report product bugs, and feed patterns to Product and Engineering to improve the CRM. This is a hands-on internship with path to permanent hire.

First dedicated product support contact for Found: respond to live chat and email, resolve escalations the AI Agent cannot, create and maintain knowledge base content, reproduce and hand off clear bugs to Product/Engineering, track support metrics (SLAs, CSAT), onboard partners, and feed product improvements based on ticket patterns.