Jobs at LogicMonitor

Own strategic post-sales relationships with complex, high-value enterprise customers. Drive onboarding, adoption, retention, renewals, expansion, advocacy, executive alignment, and measurable business outcomes. Develop success plans, lead executive business reviews, manage escalations, coordinate cross-functional teams, identify growth opportunities, and provide customer and market insights to internal leadership. Coach Customer Success colleagues, improve processes, and use approved AI tools responsibly to enhance account research, planning, communications, and productivity.

Owns the full enterprise sales cycle, including outbound prospecting, discovery, platform demonstrations, proof-of-concept management, negotiations, forecasting, and contract closure. Develops territory strategies, builds pipeline, manages multiple stakeholders, coordinates presales and professional services resources, and supports customer handoffs. The role requires selling complex SaaS and IT solutions to enterprise organizations, consistently achieving quotas, and traveling as needed.

Leads complex, large-scale Professional Services implementation projects from planning through completion. Manages scope, schedules, milestones, dependencies, resources, budgets, risks, reporting, and stakeholder communications. Serves as the primary customer and internal contact, translates technical requirements into project plans, coordinates cross-functional teams, supports executive reporting, mentors colleagues, and drives process improvements and internal initiatives.

Lead end-to-end LogicMonitor implementations for new and existing customers. Conduct discovery, design, and deployment sessions; optimize configurations; automate tasks using APIs and scripting; develop custom integrations; and promote customer adoption. Collaborate with Professional Services, Customer Success, Support, Training, Product, Development, and Sales teams. Provide subject-matter expertise, technical feedback, and occasional monitoring engineering support. Travel 10–20%.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Build relationships, coach customers toward business goals, develop success plans, communicate platform value, and serve as the escalation point. Collaborate with account owners, executives, and cross-functional teams to maximize LogicMonitor value and ensure customer outcomes. Travel 1–2 times per quarter.

Leads LogicMonitor’s UKI sales organization, building and scaling an Account Executive team focused on new customer acquisition, land-and-expand growth, and quota attainment. Responsibilities include hiring, coaching, sales performance management, pipeline development, cross-functional partnership with Marketing, Business Development, Channel, Sales Engineering, and Customer Success, enterprise SaaS selling, customer presentations, competitive intelligence, field activities, and regional brand representation.

Drive ARR growth and strategic expansion with MSP partners by owning the full sales lifecycle: prospecting, qualification, enablement, onboarding, and long-term account development. Build pipeline, develop executive relationships, drive partner adoption, and achieve quota using consultative selling and sales frameworks (e.g., MEDDPICC).

Customer-facing engineering role building and deploying AI-powered observability solutions. Design, implement, and support integrations, backend services, telemetry pipelines, and full-stack artifacts using Python, Java, and JavaScript/TypeScript. Drive production rollouts, troubleshooting, and codify repeatable templates and playbooks to improve adoption and product feedback.

Lead complex Professional Services engagements delivering advanced LogicMonitor integrations and automations. Design, code, test, and deploy custom solutions using APIs and cloud services, troubleshoot issues, drive product improvements, mentor engineers, and collaborate with Product, Customer Success, and Support.

Own success for a portfolio of strategic enterprise customers by driving AI adoption, developing AI Success Plans, measuring ROI, managing customer health, engaging executives, identifying expansion use cases, leading cross-functional recovery plans, mentoring peers, and providing product feedback to improve value realization and Autonomous IT maturity.

Lead complex Edwin implementations for enterprise customers, design advanced integrations across observability and ITSM platforms, own architecture for event ingestion, alert correlation, incident/ticket workflows, and mentor delivery teams to reduce risk and accelerate time-to-value.