Teams at Listen Labs

Own the post-sale customer journey for key EMEA accounts, including onboarding, adoption, retention, expansion, and renewals. Serve as the primary customer contact, provide strategic guidance, gather feedback, and collaborate with sales, product, and engineering. Develop scalable customer success playbooks while helping establish Listen Labs’ European presence.

Supports the founding EMEA GTM team by developing account plans, deal strategies, executive narratives, custom demos, sales presentations, case studies, competitive intelligence, vertical playbooks, and deal-review materials. The role also helps align product marketing, polish engineering demos, and establish regional GTM processes and playbooks. It is based in London with five days per week in the office.

Drive new business and account expansion across mid-to-large enterprise accounts in EMEA. Responsibilities include outbound prospecting, inbound lead management, discovery calls, product demos, consultative multi-stakeholder sales, proposal and ROI development, contract negotiation, and closing deals. The role also improves sales processes, leads weekly sales reviews, and collaborates with Customer Success, Engineering, Product, and company leadership to grow customer relationships.