Teams at LEAP Legal Software US

Manage customer complaints, cancellations, and disputes; investigate complex cases; maintain feedback logs; analyse data to drive quality and retention initiatives; review processes and terms; support debt recovery and legal research to improve departmental performance and compliance.

Maintain and build features across multiple global websites using modern web frameworks. Optimise performance and UX, collaborate with designers, marketers and DevOps, produce documentation, and support cross-timezone stakeholders to deliver high-quality digital experiences.

Manage and execute marketing activities including in-person and virtual events, webinars, campaigns, social media, email marketing, website updates, and customer communications. Coordinate suppliers and agencies, create campaign assets, monitor performance, and support lead generation and reporting to grow brand presence and engagement.