Teams at LangChain

Manage 5–8 concurrent technical engagements for enterprise customers from SOW review through closeout. Serve as the primary customer contact, coordinate solution architects, engineers, sales, support, and product teams, and oversee planning, scope, risks, resources, communication, escalations, and delivery quality. The role also supports process development and customer outcomes across AI and software engagements.

Own customer onboarding from kickoff through early activation, guiding teams through LangSmith setup, SDK integration, tracing, evaluations, and LangGraph deployment. Partner with GTM, Product, Engineering, and specialists to resolve technical issues, improve production readiness, document repeatable processes, and track activation metrics. The role requires strong customer communication, organization, problem-solving, and willingness to learn AI and developer-tool concepts.

Lead LangChain’s EMEA sales organization, owning regional revenue, quota attainment, forecasting, hiring, team development, strategic enterprise deals, and partner relationships with hyperscalers and systems integrators. Build the management layer and operating model for a 20-plus AE team across multiple countries, establish lighthouse accounts, represent the company at industry events, and provide market insight to global sales and product leadership.