The role involves supporting customers with inquiries about Laka's products and services, assisting with claims, coordinating with third parties, and providing feedback to improve customer experience.

The Fulfillment Specialist will manage bicycle replacements, coordinate claims fulfillment with shops/suppliers, handle customer communication and maintain industry relationships.

The Sales Lead will develop and execute market strategies, manage full-cycle sales, and build long-term partner relationships in German-speaking regions for Laka's insurance model.