Jobs at Kroo Bank

Lead legal advice across the bank, advising senior management and the Board on UK banking regulation, contracts, governance, disputes, risk, and strategic transactions. Manage external counsel, legal policies, training, and the Assistant Company Secretary. Monitor regulatory developments, oversee legal risks and controls, support mergers and acquisitions, and ensure practical, commercially focused legal guidance protects the bank’s interests.

Build, evaluate, deploy, and monitor statistical and machine learning models for credit risk, fraud prevention, customer engagement, and operational efficiency. The role involves data exploration, feature engineering, experimentation, production monitoring, SQL and dbt data workflows, Python development, documentation, and collaboration with Product, Risk, Compliance, Operations, and Engineering teams.

Support Kroo Bank’s operational risk framework through risk assessments, control reviews, RCSA oversight, issue and event management, control testing, KRI monitoring, and reporting. The role provides second-line advice and constructive challenge to business teams, analyzes operational risk trends, recommends control improvements, and prepares management information for senior management and the Board. It is a hybrid position based in London with weekly office attendance.

Leads customer service and lending operations across retail banking, including servicing, collections, onboarding, and loan origination. Sets service standards, KPIs, controls, and customer outcome measures; improves processes through data, feedback, technology, and automation. Manages managers, workforce planning, budgets, recruitment, performance, operational risk, regulatory compliance, and support for vulnerable customers while partnering with Product, Technology, Credit Risk, and Compliance.