Jobs at Kraken Digital Asset Exchange

Lead global external communications for professional trading, derivatives, and institutional products. Develop integrated communications strategies, thought leadership, messaging, media materials, executive communications, and spokesperson programs. Build relationships with institutional stakeholders, trading desks, market data providers, internal teams, and agencies. Apply social-first media relations and content strategies while mentoring and scaling communications teams in a fast-paced crypto environment.

Leads global go-to-market and revenue growth for Payward’s institutional custody and wealth management offerings. Owns targets, forecasting, pipeline, complex enterprise sales, commercial structuring, negotiations, client onboarding, expansion, and partnerships. Develops custody strategy across global institutional segments, collaborates with Product, Legal, Compliance, Engineering, and Risk, and informs roadmap priorities. Requires deep expertise in digital asset or traditional custody, wealth management, regulated financial infrastructure, institutional diligence, and complex B2B or B2B2C sales.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

Build and ship agent orchestration workflows, integrations, and shared infrastructure for AI-driven growth across paid media, lifecycle, organic content, CRO, incentives, and referrals. Implement monitoring, audit logging, creative generation pipelines, and reliable integrations so domain experts can tune and operate workflows independently.

Own regulatory analytics and reporting by building audit-ready datasets, pipelines, dashboards, compliance metrics, and automated workflows. Analyze complex data, monitor quality, support audits and regulatory exams, and deliver actionable insights to compliance teams and leadership. Translate regulatory requirements into accurate reports using Python, SQL, dbt, and Airflow while partnering cross-functionally to manage data issues and remediation.

Own Kraken Pro’s global onboarding experience from first landing through first trade. Analyze onboarding funnels, identify friction and drop-off points, improve UX, build customer trust, and accelerate activation. Partner with Design, Data, Engineering, and Marketing to ship improvements, while using AI for funnel analysis, churn prediction, personalization, and faster product execution.

Coordinate product operations for Krak’s consumer banking and payments products. Manage compliance, legal, fraud, risk, vendor, and client-engagement dependencies; maintain trackers; support feature launches and incident response; analyze fraud, dispute, customer-experience, authorization, and decline metrics; manage vendor performance reviews; and provide market, regulatory, and competitive intelligence to inform product decisions.

Own Kraken Consumer’s growth marketing enablement product roadmap, connecting marketing and product to improve acquisition, conversion, reactivation, and retention. Design campaign journeys, lifecycle messaging, incentives, referral mechanics, landing pages, and measurement foundations across web and mobile. Lead experimentation, define funnel metrics, and partner with marketing, design, engineering, and data teams to deliver growth initiatives.

Build and grow the Kraken Pro trading community across Discord, Telegram, X, TradingView, Reddit, and other channels. Engage directly with traders, manage ambassadors and power users, lead AMAs and live events, communicate product updates, gather actionable feedback for Product, create high-quality content, and measure community impact through sentiment, share of voice, signups, and retention.

Runs technical pre-sales for Payward Services, leading discovery, solution design, proof-of-concept development, RFP responses, and deal-winning efforts with fintech, banking, and payment customers. Designs API and infrastructure integrations, documents solutions, identifies product gaps, and ensures structured handoffs to implementation teams. Partners closely with sales, solutions architecture, and implementation stakeholders.

Lead Kraken Pro’s social media strategy across X, Telegram, and other platforms. Create platform-native content, react quickly to crypto and trading trends, manage the content calendar, engage the community, translate product updates into compelling narratives, track performance, and optimize through experimentation. Partner with Legal and Communications to ensure accurate, compliant messaging across regions.

Lead and mentor a cross-functional engineering team building growth-critical platforms, AI-driven tools, automations, and user engagement systems. Partner with Product and Design to prioritize work, guide architecture, improve processes, and deliver reliable production features. The role combines people leadership with hands-on backend software development, technical decision-making, stakeholder communication, and team enablement across distributed time zones.

Own complex market abuse investigations from alert review through regulator-ready findings and stakeholder presentations. Review and recalibrate surveillance thresholds and models, integrate new products and data sources into surveillance platforms, conduct market abuse risk assessments, and support audit remediation. The role also contributes to conflicts of interest, information barriers, personal account dealing, and responsible use of AI and automation in regulated investigative work.

Lead AML, CTF, sanctions, transaction monitoring, customer due diligence, and financial crime compliance across two FCA-regulated UK entities. Maintain policies, risk assessments, controls, reporting, training, audits, regulatory engagement, and board-level oversight. Approve high-risk relationships, oversee SAR/DAML reporting, drive strategic initiatives such as the Travel Rule, and liaise with the FCA, NCA, and law enforcement agencies.

Build and operate Kraken’s internal AI platform, including governed integrations, authentication, internal tooling, evaluation systems, spend controls, identity and access controls, provisioning, vendor configuration, and policy enforcement. Provide technical enablement through documentation, deep dives, and office hours while supporting teams and administering the enterprise AI estate.

Own the product vision and roadmap for Kraken’s exchange infrastructure, including matching engines, custody, algorithmic trading, APIs, and core systems. Lead four to five product managers, consolidate multiple exchange engines, define performance and resiliency metrics, and coordinate migrations across product, engineering, risk, credit, and compliance teams. The role requires strong knowledge of exchange architecture, market structure, low-latency systems, platform strategy, and crypto markets, while remaining hands-on with roadmaps and specifications.

Owns paid static creative for Kraken across launches, campaigns, promotions, and always-on marketing. Develops platform-native static and motion ads for Meta, TikTok, YouTube, LinkedIn, Reddit, and X; produces AI-assisted imagery and video; versions assets across markets and languages; interprets performance data to improve creative; and collaborates with marketing, compliance, and regional teams to deliver approved, high-quality work.

Own engineering operations processes and tooling for the Consumer group. Administer Jira and Confluence, manage intake and triage, maintain roadmaps, produce delivery reporting, and ensure engineering metrics data quality. Use AI and automation to reduce manual work and improve developer productivity. Translate stakeholder requests into scoped solutions, document processes, and support scalable internal tools and workflows.

Build and scale Kraken Pro’s KOL and creator network across Spain and Iberia. Acquire trading users through influencer partnerships, manage creator relationships, promote derivatives products, set regional acquisition and CAC targets, resolve execution issues, and collaborate with growth, marketing, and compliance teams.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmaps, triaging inbound requests, and improving operational efficiency. The role partners with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives across trading and infrastructure products and enhance the product experience.