Teams at Kone

Leads Great Britain’s National Accounts function, managing a team of 10 while driving customer retention, profitable growth, strategic account development, commercial negotiations, and new business acquisition. Builds senior customer relationships, resolves escalations, expands solutions engagement, and develops team capability. Success is measured through account growth, portfolio profitability, customer retention, modernization opportunities, and team performance. Requires travel across Great Britain approximately one day per week.

Supports Project and Construction Managers throughout project execution by managing forecasts, costs, invoices, purchase requests, change orders, project documentation, customer correspondence, approvals, and closing activities. Coordinates labor planning, subcontractor documentation, and financial reporting while ensuring accurate system updates, contract compliance, and timely project administration.

Manages regional debtor accounts, collections, payment follow-up, account reconciliations, invoice disputes, credit rebills, aged debt recovery, and legal recovery procedures. The role requires maintaining accurate system records, resolving root causes, participating in ledger reviews, and building effective customer and stakeholder relationships in a high-volume environment.