Teams at Kerv

Manage end-to-end order processing after sales closure, including validation, assignment, contract records, supplier purchase orders, spend and license tracking, billing coordination, CRM data, reporting, sales resources, bid support, and commission inputs. The role coordinates Sales, Finance, Billing, suppliers, provisioning, and project teams; resolves discrepancies and queries; maintains accurate systems and documentation; and supports process improvements.

Leads complex customer network and security architecture engagements, transformation programs, design assurance, pre-sales opportunities, technical governance, escalations, and service development. Defines reference architectures, standards, roadmaps, and cross-domain technical decisions across cloud, networking, and security technologies. The role also coaches consultants, manages architectural risk, communicates with senior stakeholders, and improves solution quality, supportability, and commercial outcomes.

Provides Level-1 triage and first-line support for network and security incidents, service requests, and connectivity issues. Responsibilities include ticket triage, SLA-based escalation, customer and ISP communication, change implementation support, technical documentation, and troubleshooting across routing, SD-WAN, firewalls, switching, and Internet services. The role requires flexible shift work, occasional travel to company sites, and a structured, customer-focused approach.