Jobs at Kerv

Manage end-to-end order processing after sales closure, including validation, assignment, contract records, supplier purchase orders, spend and license tracking, billing coordination, CRM data, reporting, sales resources, bid support, and commission inputs. The role coordinates Sales, Finance, Billing, suppliers, provisioning, and project teams; resolves discrepancies and queries; maintains accurate systems and documentation; and supports process improvements.

Leads complex customer network and security architecture engagements, transformation programs, design assurance, pre-sales opportunities, technical governance, escalations, and service development. Defines reference architectures, standards, roadmaps, and cross-domain technical decisions across cloud, networking, and security technologies. The role also coaches consultants, manages architectural risk, communicates with senior stakeholders, and improves solution quality, supportability, and commercial outcomes.

Provides Level-1 triage and first-line support for network and security incidents, service requests, and connectivity issues. Responsibilities include ticket triage, SLA-based escalation, customer and ISP communication, change implementation support, technical documentation, and troubleshooting across routing, SD-WAN, firewalls, switching, and Internet services. The role requires flexible shift work, occasional travel to company sites, and a structured, customer-focused approach.

Own a portfolio of high-profile customer accounts, driving value, satisfaction, retention, adoption, and renewals. Act as the trusted customer advocate and escalation lead, coordinating internal teams to resolve issues. Monitor customer health, risks, opportunities, and training needs; deliver reporting and service reviews; maintain accurate CRM records; and identify cross-sell and up-sell opportunities. The role requires strong communication, relationship management, judgment, organization, and collaboration in a hybrid SaaS or technology environment.

Leads solution strategy and technical governance for Health, Research and Regulatory clients. Partners with sales on proposals and demonstrations, advises senior stakeholders, shapes industry strategy, oversees enterprise project quality, and represents the organization in executive forums. The role also includes thought leadership, client relationship management, escalation handling, mentoring, hiring, workforce planning, and cross-team collaboration across distributed teams.

Prospect for new customers, qualify buying signals, support sales growth campaigns, and use modern go-to-market tools such as Clay and AI. The role involves collaborating with marketing, creating written communications, supporting social media and technology events, and communicating Kerv’s value across prospects, customers, and partners. This early-career position requires creativity, organization, attention to detail, strong English communication, curiosity, and willingness to develop in sales and marketing.

Supports digital transformation projects by eliciting and documenting requirements, translating them into user stories and acceptance criteria, mapping processes and user journeys, and managing delivery backlogs. Collaborates with stakeholders, Product Owners, architects, developers, and customers in Agile environments. Supports sprint planning, testing, demonstrations, and user acceptance testing while ensuring requirements remain traceable and deliver business value.