Jobs at Kerv

Leads solution strategy and technical governance for Health, Research and Regulatory clients. Partners with sales on proposals and demonstrations, advises senior stakeholders, shapes industry strategy, oversees enterprise project quality, and represents the organization in executive forums. The role also includes thought leadership, client relationship management, escalation handling, mentoring, hiring, workforce planning, and cross-team collaboration across distributed teams.

Prospect for new customers, qualify buying signals, support sales growth campaigns, and use modern go-to-market tools such as Clay and AI. The role involves collaborating with marketing, creating written communications, supporting social media and technology events, and communicating Kerv’s value across prospects, customers, and partners. This early-career position requires creativity, organization, attention to detail, strong English communication, curiosity, and willingness to develop in sales and marketing.

Manage a portfolio of customer accounts as the primary relationship owner. Drive retention, renewals, customer success plans, account growth, customer health, NPS, issue resolution, reporting, business reviews, and training. Represent customer feedback internally, coordinate escalations, collaborate with Marketing and Sales Support, and support customer-related administration. The role is hybrid in Richmond and may require customer or event travel.

Provides Level-1 triage and first-line support for network and security infrastructure. Responsibilities include handling service tickets, troubleshooting incidents, escalating issues according to SLAs, communicating with customers and internet service providers, supporting change requests, documenting technical procedures, and working flexible shifts. The role involves exposure to routing, switching, SD-WAN, firewalls, monitoring, DNS, DHCP, and ITSM platforms.

Supports digital transformation projects by eliciting and documenting requirements, translating them into user stories and acceptance criteria, mapping processes and user journeys, and managing delivery backlogs. Collaborates with stakeholders, Product Owners, architects, developers, and customers in Agile environments. Supports sprint planning, testing, demonstrations, and user acceptance testing while ensuring requirements remain traceable and deliver business value.