Teams at Kerridge Commercial Systems Corp

Supports employees, managers, and People Business Partners on employee relations, absence management, investigations, disciplinary matters, grievances, performance management, employment law, HR policies, and employee integration following acquisitions. Coordinates global mobility and travel documentation, supports engagement and wellbeing initiatives, coaches stakeholders, and escalates complex issues. Requires HR expertise, regional employment law knowledge, strong communication skills, confidentiality, attention to detail, and proficiency with Microsoft Office.

Develops product marketing strategies and materials for existing ERP/SaaS solutions and new releases. Responsibilities include creating value propositions, personas, competitive research, sales enablement tools, case studies, white papers, launch materials, internal communications, demand-generation initiatives, and sales training. Collaborates with product, sales, marketing, and support teams to translate technical product features into compelling customer benefits and measure content performance.

Manage a portfolio of UK-based customer accounts, serving as the primary contact and building long-term relationships. Maintain CRM records, track customer lifecycle stages, generate reports, qualify leads, and identify upsell, cross-sell, renewal, and retention opportunities. Coordinate with sales, customer success, finance, support, and operations teams; handle queries and escalations; prepare quotes and proposals; monitor customer satisfaction and usage; and support onboarding and customer education.