Teams at Jisc

Provides technical support for access management and federated identity services, resolving incidents and service requests, escalating complex issues, mentoring first-line support colleagues, maintaining accurate records, creating technical documentation, and liaising with internal teams and customers. The role supports secure authentication and remote access services for education and research organizations, with regular travel to offices and customers.

Designs and delivers cyber security and resilience training for UK education and research organisations. Responsibilities include creating training roadmaps, developing learning materials, facilitating workshops, presentations, tabletop exercises and simulations, and covering incident response, ransomware, crisis management and security frameworks. The role also collaborates with internal and external teams, evaluates learning outcomes, supports sector capability development, and requires regular weekly UK travel.

Lead Jisc’s organization-wide customer experience strategy and transformation. The role involves service design, customer journey improvement, stakeholder engagement, CX champion development, supplier management, performance measurement, and leading a two-person CX team. The successful candidate will embed customer-focused ways of working, improve technology-enabled services and operational processes, influence senior stakeholders, and balance customer needs with commercial priorities.