Teams at Jisc

Own the reliability, performance, release management, and operational improvement of Jisc’s Digital Experience Platform. Lead Salesforce, MuleSoft, and Copado release strategies; coordinate deployments across environments; improve CI/CD, automation, monitoring, incident management, and change governance; oversee upgrades, security patching, sandbox management, and data refreshes; and collaborate with technical stakeholders to reduce risk and improve platform availability.

Provides first-line IT service desk support for internal users and visitors. Responsibilities include ticket triage, incident diagnosis, service request management, user communication, account administration, hardware and software installation, video-conferencing support, remote assistance, escalation, and knowledge-base maintenance. The role follows ITIL practices and offers development toward an IT Engineer position.

Leads the development of security tools, integrations, automations, and services from requirements through operational handover. Translates SOC and threat intelligence needs into technical capabilities, evaluates emerging security technologies, manages proof-of-concepts and pilots, and provides technical leadership. The role also establishes and develops the security capability function while collaborating with engineers, vendors, SOC teams, and CTI specialists.