Jobs at Jisc

Own the reliability, performance, release management, and operational improvement of Jisc’s Digital Experience Platform. Lead Salesforce, MuleSoft, and Copado release strategies; coordinate deployments across environments; improve CI/CD, automation, monitoring, incident management, and change governance; oversee upgrades, security patching, sandbox management, and data refreshes; and collaborate with technical stakeholders to reduce risk and improve platform availability.

Provides first-line IT service desk support for internal users and visitors. Responsibilities include ticket triage, incident diagnosis, service request management, user communication, account administration, hardware and software installation, video-conferencing support, remote assistance, escalation, and knowledge-base maintenance. The role follows ITIL practices and offers development toward an IT Engineer position.

Leads the development of security tools, integrations, automations, and services from requirements through operational handover. Translates SOC and threat intelligence needs into technical capabilities, evaluates emerging security technologies, manages proof-of-concepts and pilots, and provides technical leadership. The role also establishes and develops the security capability function while collaborating with engineers, vendors, SOC teams, and CTI specialists.

Serve on Jisc’s board of trustees, providing strategic oversight, governance, financial stewardship, risk management, performance monitoring, and constructive challenge. The trustee will help shape organizational priorities, ensure appropriate resources and capabilities, uphold ethical and public accountability standards, and represent Jisc and the communities it serves. Candidates should bring senior leadership experience in UK further education, board-level decision-making expertise, strong governance knowledge, independent judgment, and effective stakeholder engagement skills.

Designs and delivers cyber security and resilience training for UK education and research organisations. Responsibilities include developing training roadmaps, creating learning materials, facilitating workshops and presentations, and delivering practical exercises covering ransomware, incident response, crisis management, red teaming, and tabletop simulations. The role collaborates with subject matter experts and sector partners to improve cyber resilience and represents Jisc at relevant events.

Leads Jisc’s digital research infrastructure strategy across networking, compute, platforms, data, security, and identity. Builds partnerships with universities, funders, government, research organisations, and technology providers; represents Jisc in national discussions; shapes investment, funding, business cases, interoperability, and operating models. Provides inclusive leadership and demonstrates the value, impact, sustainability, and return on investment of digital research infrastructure.

Leads complex, high-profile transformation projects involving student data and reporting across UK higher education. Responsibilities include project governance, risk and issue management, stakeholder engagement, communications planning, workshop facilitation, financial oversight, benefits tracking, business change, executive influencing, and mentoring project colleagues.

Designs and delivers live, virtual, and digital training on HESA data requirements and systems. The role develops learning resources, facilitates workshops and engagement sessions, supports stakeholders, collaborates with subject matter experts, analyzes feedback, maintains training quality, and improves content and delivery methods. Travel across the UK is required for training and engagement activities.

Leads a £300 million-plus strategic transformation programme across digital infrastructure, networks, cyber resilience, organisational change and service transformation. Responsibilities include programme strategy, governance, assurance, risk and financial oversight, stakeholder engagement, supplier management, team leadership, benefits realisation, organisational change and operational readiness.