Jobs at JD.com

Own the marketplace ISV and integrator layer end to end, translating business needs into technical specifications, managing API integrations and releases, and ensuring operational reliability. Responsibilities include onboarding, UAT, go-live support, monitoring integration health, troubleshooting failures, selecting and scaling tools, establishing technical standards, identifying automation opportunities, and reporting on adoption and risks. The role partners closely with engineering, platform, commercial, account management, and customer success teams.

Lead European brand social strategy and central calendar, create social-first campaign toolkits and reusable assets, grow community engagement and organic traffic, manage influencer best practice, monitor cross-market performance, and support local teams to ensure consistent brand voice and creative standards.

Build and lead JD.com's first European Government Relations function. Engage EU and UK regulators, shape policy positions on digital, ecommerce, customs, product compliance, AI, and supply chain. Support market expansion, regulatory investigations, horizon scanning, cross-functional government incentives, and align external communications with compliance and public affairs.

Own EMEA trade marketing strategy and operations for the toys and consumer goods category. Develop merchant incentives, subsidy policies, campaign calendars, and category growth plans. Manage budgets, ROI, merchant partnerships, competitive insights, performance reporting, and data-driven optimization to increase GMV, seller activity, conversion, and customer engagement. Collaborate with traffic, merchant operations, product, regional, and compliance teams to execute campaigns and improve category performance.

Oversee international accounting operations, financial reporting, internal controls, risk management, compliance, and audit coordination. The role develops and optimizes control frameworks, ensures adherence to accounting standards and company policies, resolves audit findings, and provides management with insights into financial risks and control effectiveness. It also drives process improvement and automation while partnering with senior stakeholders across a fast-paced, cross-border business.

Owns business model reviews, solution design, strategic program governance, project lifecycle execution, process management, and executive reporting for cross-border e-commerce initiatives. The role coordinates cross-functional resources, manages milestones and risks, improves delivery standards, analyzes project outcomes, and provides leadership with progress updates and decision support.

Design, build, and deploy intelligent AI agents for e-commerce and logistics. Develop agent architectures using ML, NLP, reinforcement learning, and multi-agent techniques; integrate with JD systems; run experiments, monitor performance, and collaborate with cross-functional teams to deliver scalable, production-ready solutions.

Support Marketplace (POP) growth by analyzing business performance, building dashboards and forecasts, monitoring KPIs (GMV, orders, revenue, conversion, fulfillment), identifying opportunities, supporting cross-functional strategic initiatives, automating reporting, and presenting insights to senior management.

Lead end-to-end talent acquisition: create hiring plans and strategies, manage full-cycle recruitment for key roles, expand and optimize sourcing channels, build talent pools and databases, improve recruitment processes and systems, and analyze hiring data to inform strategy and reporting.

Manage and grow relationships with 3P sellers on Joybuy; onboard new sellers, analyze performance data, identify growth opportunities, coordinate cross-functional solutions, and meet account growth targets.

Lead and improve seller and customer support for a two-sided marketplace. Own Voice of Seller (VoS) program, analyze NPS/CSAT and support data, partner with Product on feature requests, oversee marketplace support operations, and implement automation and self-service to scale processes.

Monitor and optimize global payment operations and risk controls by auditing channel performance, investigating anomalies and fraud, producing operational reports, mapping payment journeys, supporting product and engineering improvements, maintaining KPI dashboards, and enabling payment onboarding and cross-border projects.

Lead warehouse network planning, implement automation and process innovations, analyze supply-chain data to identify bottlenecks, manage warehouse projects and suppliers, optimize costs and SOPs, and drive cross-functional supply-chain system improvements for cross-border e-commerce.

Design and implement AI infrastructure for cross-border e-commerce: optimize GPU scheduling on Kubernetes or Ray, improve cluster high-availability and fault tolerance, build efficiency evaluation models, and introduce cutting-edge AI infra technologies.

Lead pricing and promotion product initiatives for a marketplace: perform market and user research, write BRD/PRD, design prototypes, coordinate with R&D, manage testing and launches, analyze product and user data, iterate features, collaborate cross-functionally, and develop commercialization and pricing strategies to boost market penetration.

Lead financial planning and analysis including budgeting, rolling forecasts, KPI reporting, variance and root-cause analysis. Provide decision support to operations, identify and mitigate financial risks, manage cash flow and receivables/payables, design data models and BI/automation tools, and lead special projects and capability-building including financial training and competitor analysis.

Source and underwrite logistics real estate investments across Europe: build and update complex financial models, perform market research and due diligence, prepare investment memos, manage stakeholders and transactions, support asset management and disposition activities to optimize returns.

Plan and execute annual and seasonal marketing campaigns: create campaign blueprints, coordinate cross-functional teams, monitor performance and optimize metrics, integrate brand and media partners, and run user acquisition and offline community initiatives to drive growth and conversions.

Partner with operations to lead budgeting, forecasting, KPI reporting, variance analysis, risk controls, and decision-support. Build data models and BI automation tools, drive cost-efficiency, manage cash flow risks, and lead special projects and capability-building to integrate finance with business operations.

Manage end-to-end fresh produce operations across sourcing, packing, cold-chain logistics, and distribution. Coordinate suppliers and 3PLs, ensure food safety and traceability, optimize inventory and replenishment, track KPIs, reduce waste, implement SOPs, and lead cross-functional initiatives to meet commercial objectives.