Jobs at JD.com

Lead end-to-end UX strategy and design for JD.com’s European consumer shopping experiences across web and mobile. Responsibilities include discovery, design sprints, wireframing, journey mapping, prototyping, user testing, hypothesis development, and collaboration with product, research, engineering, writing, analytics, and business teams. The role requires presenting design rationale, building stakeholder trust, and owning product design outcomes onsite in London.

Lead UK procurement strategy and execution for logistics and industrial projects. Develop procurement plans, manage Tier 1 and Tier 2 suppliers, and oversee end-to-end tendering using ERP systems. Drive cost efficiency, supply chain reliability, transparency, and timely delivery while collaborating with international development and asset management teams. Requires expertise in UK procurement, construction law, JCT and NEC contracts, cost benchmarking, negotiation, and independent project leadership.

Own supply chain planning and fulfillment product development for Joybuy’s marketplace channel. Design seller-to-warehouse workflows, optimize inventory and logistics costs, analyze fulfillment metrics, develop SOPs, and drive automation initiatives. Lead WMS integrations, system migrations, facility implementations, and cross-functional delivery with sellers, technology, operations, and business teams. Use data to identify inefficiencies, improve warehouse processes, manage costs, and support cross-border logistics innovation.

Supports JD.com’s European government affairs and regulatory strategy across six markets. Responsibilities include building relationships with regulators and industry bodies, monitoring policy developments, representing the company in consultations, supporting investigations and compliance matters, advising expansion and M&A activities, securing incentives, and aligning European regulatory messaging with China headquarters. The role focuses on ecommerce, digital, competition, customs, product compliance, sustainability, AI, healthcare, and supply-chain policy.

Own relationships with ISV, integrator, and technology ecosystem partners supporting marketplace sellers. Responsibilities include partner onboarding, activation, commercial negotiations, revenue growth, seller enablement, cross-functional coordination, issue escalation, and performance reporting. The role tracks GMV, seller health, and activation metrics while aligning Customer Success, Fulfillment, Seller Operations, Product, and R&D teams to improve partner and seller outcomes.

Own and scale Joybuy POP’s marketplace seller lifecycle across the UK, Germany, France, and Benelux. Build efficient acquisition, onboarding, segmentation, and account management models; lead the scaled AM team; establish funnel and productivity metrics; improve seller activation and retention; partner with Compliance, Product, and Integrator teams; implement automation; and represent the function in strategic planning.

Lead supply chain optimization across inbound operations, warehouse automation, logistics processes, supplier management, and cost reduction. Analyze operational data, identify bottlenecks, develop improvement plans and SOPs, iterate system capabilities, and manage cross-functional implementation projects. Coordinate with suppliers and internal teams to improve efficiency, accuracy, speed, ROI, and end-to-end supply chain competitiveness across European e-commerce operations.

Own the marketplace ISV and integrator layer end to end, translating business needs into technical specifications, managing API integrations and releases, and ensuring operational reliability. Responsibilities include onboarding, UAT, go-live support, monitoring integration health, troubleshooting failures, selecting and scaling tools, establishing technical standards, identifying automation opportunities, and reporting on adoption and risks. The role partners closely with engineering, platform, commercial, account management, and customer success teams.

Build and lead JD.com's first European Government Relations function. Engage EU and UK regulators, shape policy positions on digital, ecommerce, customs, product compliance, AI, and supply chain. Support market expansion, regulatory investigations, horizon scanning, cross-functional government incentives, and align external communications with compliance and public affairs.

Own EMEA trade marketing strategy and operations for the toys and consumer goods category. Develop merchant incentives, subsidy policies, campaign calendars, and category growth plans. Manage budgets, ROI, merchant partnerships, competitive insights, performance reporting, and data-driven optimization to increase GMV, seller activity, conversion, and customer engagement. Collaborate with traffic, merchant operations, product, regional, and compliance teams to execute campaigns and improve category performance.

Design, build, and deploy intelligent AI agents for e-commerce and logistics. Develop agent architectures using ML, NLP, reinforcement learning, and multi-agent techniques; integrate with JD systems; run experiments, monitor performance, and collaborate with cross-functional teams to deliver scalable, production-ready solutions.

Support Marketplace (POP) growth by analyzing business performance, building dashboards and forecasts, monitoring KPIs (GMV, orders, revenue, conversion, fulfillment), identifying opportunities, supporting cross-functional strategic initiatives, automating reporting, and presenting insights to senior management.

Lead end-to-end talent acquisition: create hiring plans and strategies, manage full-cycle recruitment for key roles, expand and optimize sourcing channels, build talent pools and databases, improve recruitment processes and systems, and analyze hiring data to inform strategy and reporting.

Manage and grow relationships with 3P sellers on Joybuy; onboard new sellers, analyze performance data, identify growth opportunities, coordinate cross-functional solutions, and meet account growth targets.

Lead and improve seller and customer support for a two-sided marketplace. Own Voice of Seller (VoS) program, analyze NPS/CSAT and support data, partner with Product on feature requests, oversee marketplace support operations, and implement automation and self-service to scale processes.

Monitor and optimize global payment operations and risk controls by auditing channel performance, investigating anomalies and fraud, producing operational reports, mapping payment journeys, supporting product and engineering improvements, maintaining KPI dashboards, and enabling payment onboarding and cross-border projects.

Lead warehouse network planning, implement automation and process innovations, analyze supply-chain data to identify bottlenecks, manage warehouse projects and suppliers, optimize costs and SOPs, and drive cross-functional supply-chain system improvements for cross-border e-commerce.

Lead financial planning and analysis including budgeting, rolling forecasts, KPI reporting, variance and root-cause analysis. Provide decision support to operations, identify and mitigate financial risks, manage cash flow and receivables/payables, design data models and BI/automation tools, and lead special projects and capability-building including financial training and competitor analysis.

Source and underwrite logistics real estate investments across Europe: build and update complex financial models, perform market research and due diligence, prepare investment memos, manage stakeholders and transactions, support asset management and disposition activities to optimize returns.

Partner with operations to lead budgeting, forecasting, KPI reporting, variance analysis, risk controls, and decision-support. Build data models and BI automation tools, drive cost-efficiency, manage cash flow risks, and lead special projects and capability-building to integrate finance with business operations.