Teams at Iru

Provide technical support to customers through chat, email, and video calls. Troubleshoot endpoint, identity, compliance, API, and integration issues across multiple operating systems and devices. Own tickets through resolution, analyze logs, reproduce problems, document solutions, and collaborate with engineering on bug fixes. Maintain clear communication, prioritize incidents, and deliver accurate, reliable customer assistance.

Leads and scales an EMEA enterprise sales team, driving new-logo acquisition, pipeline generation, forecasting, complex deal execution, and regional go-to-market strategy. Coaches Enterprise Account Executives, manages performance against revenue targets, supports strategic customer negotiations, and collaborates with Marketing, Product, Sales Engineering, and Customer Success. The role requires strong enterprise SaaS sales leadership, multi-country experience, executive presence, and the ability to position complex IT and security solutions.

Serve as a technical advisor on Apple device management for prospects, customers, and internal teams. Deliver product demonstrations, technical deep-dives, onboarding support, troubleshooting, and escalations. Collaborate with Sales, Support, Success, Product, and Engineering; create technical resources and training materials; relay customer feedback to influence the product roadmap; and maintain expertise in MDM standards, networking, directory services, security, and SSO integrations.