Teams at Ironclad

Owns strategic partner relationships and operationalizes partner success programs across the customer lifecycle in EMEA. The role aligns partners with opportunities, manages delivery readiness and capacity, develops enablement and certification plans, improves co-delivery quality, and supports customer adoption, value realization, renewals, and expansion. It requires cross-functional collaboration with Sales, Alliances, Services, Customer Success, and systems integrators, along with data-driven program improvement and regular London office attendance.

Provide responsive technical support through email, chat, and phone; troubleshoot and resolve product issues; answer how-to questions; collaborate with account executives and internal teams; improve help content and support workflows; analyze customer feedback to inform product improvements; and deliver proactive, high-quality customer experiences.

The Technical Adoption Architect partners with account teams and customers from pre-sales discovery through implementation and adoption. They design Ironclad workflows, templates, integrations, and phased technical roadmaps; advise on responsible AI use in contracting; lead executive demos, workshops, and enablement; manage stakeholder alignment, risks, expectations, and escalations; and provide customer insights to Product. The role requires strong consulting, solution architecture, communication, enterprise stakeholder management, and practical AI fluency.