Teams at Ipsos

Manage client mystery shopping programmes from delivery through reporting, ensuring accuracy, quality and timeliness. Build client relationships, coordinate with operations teams and mystery shoppers, analyze large datasets, identify key findings, and translate complex data into actionable customer experience insights. The role also involves producing client-facing reports and presentations, solving problems, improving processes, and supporting client decision-making across retail, hospitality and telecommunications.

Leads end-to-end behavioural science and mixed-methods research projects addressing public-sector challenges. Responsibilities include behavioural diagnosis, system mapping, qualitative and quantitative research, intervention design, evaluation, Theory of Change development, and iterative test-and-learn approaches. The role also supports business development, proposal leadership, client engagement, thought leadership, capability building, training, and development of AI-enabled research tools and methods.

Deliver quantitative customer experience and tracking research for travel, hospitality, and leisure clients. Responsibilities include managing research projects from setup through reporting, designing surveys, analyzing trends and customer data, developing actionable insights, presenting findings, building client relationships, supporting strategic reviews, and contributing to business growth. The role also involves managing multiple projects, collaborating with colleagues, and using AI tools to improve research efficiency and delivery quality.