Teams at Intrum

Handle inbound and outbound customer calls regarding financial difficulties, investigate account details, and provide empathetic, tailored repayment solutions. Maintain accurate records, manage challenging conversations and complaints, and ensure fair customer outcomes under Consumer Duty regulations. The role requires varied shifts, an initial office-based induction in Reigate, and hybrid working thereafter.

Provide empathetic customer support to individuals experiencing financial difficulty. Handle inbound and outbound calls, review customer accounts and debts, explain financial products, and arrange tailored repayment solutions. Ensure fair customer outcomes and compliance with Consumer Duty regulations while accurately recording interactions in company systems. The role requires resilience, strong communication, numeracy, and the ability to manage sensitive conversations. It is hybrid in Reigate, with an initial office-based induction and variable shifts.

Lead end-to-end enterprise B2B sales, develop and close complex multi-stakeholder opportunities, build C-suite relationships, design tailored solutions with internal teams, manage pipeline in Salesforce, represent Intrum externally, and ensure FCA Consumer Duty alignment.