Teams at Internova Travel Group

Oversee the development, sourcing, pricing, and delivery of luxury travel products and services. Manage supplier contracts and relationships, booking operations, CRM and reservation systems, GDPR compliance, and operational reporting. Coordinate with sales, marketing, and customer service teams to maintain service quality and resolve issues. Act as the primary coordinator during travel-related crises, managing rapid responses with suppliers and emergency services while supporting business continuity and customer satisfaction.

Supports finance operations for independent contractors and employees across Global Travel Collection UK. Responsibilities include onboarding and offboarding contractors, maintaining Advisor OS, training users on finance systems, resolving commission statement queries, handling ad hoc requests, maintaining internal relationships, and assisting with software and process implementation and testing.

Provide proactive operational support to luxury travel advisors, handling requests, complex ticketing, refunds, group bookings, NDC and GDS guidance, quality checks, inboxes, calls, onboarding, training, and escalations. The role supports duty of care, crisis reporting, advisor system access, complaints, and process improvement while meeting service-level agreements in a fast-paced environment.