Teams at Intercom

Lead creative direction and design quality for Fin's website, manage and coach a design team across EMEA, evolve the design system, drive interaction/motion/typography standards, partner cross-functionally to translate complex product stories into clear web experiences, and hire and retain top design talent.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

Lead audience strategy and execution for major brand activations and product moments. Build and run multichannel audience journeys, manage campaign operations across Marketo/Intercom/Luma, create AI-enabled workflows, optimize promotion playbooks, and partner cross-functionally to convert engagement into measurable pipeline and commercial impact.