Search the 12 jobs at Intercom

Design Researcher role at Intercom focusing on understanding and improving the end-to-end user experience across Intercom's product. Responsibilities include leading research projects, collaborating with design and product teams, influencing product strategy, and advocating for UX improvements.

Manage product roadmap, collaborate with teams, lead product development, conduct user research, analyze data, and deliver impactful products. Responsible for quality assurance and stakeholder management.

As a Staff Engineer at Intercom, you will lead the team, contribute to technical architecture, mentor other engineers, and enhance operational excellence. You will work on both back-end and front-end systems, collaborating with cross-disciplinary teams to deliver value to customers.

As a Senior Product Engineer at Intercom, you will work on building back-end and front-end systems, collaborate with multidisciplinary teams, contribute to technical architecture, mentor other engineers, and ship features to serve millions of users. Required skills include 5+ years of industry experience, deep knowledge of a high-level programming language, experience with distributed systems, and collaborating directly with product teams and designers.

Intercom is seeking a Product Engineer to solve real customer problems through technical knowledge and tools, working on back-end and front-end systems in a multidisciplinary product team. Responsibilities include developing technical plans, writing Ruby code, mentoring engineers, and contributing to technical architecture as the company scales.

Lead strategic initiatives as a Principal Engineer at Intercom, working autonomously on key projects, contributing to technical architecture, and mentoring other engineers. Focus on agility, scalability, and operational excellence in software development. Collaborate with cross-disciplinary teams and have a deep impact on product development and customer experience.

Looking for a Senior Salesforce Engineer to join the Go-to-Market Systems Team at Intercom. Responsibilities include designing scalable Salesforce solutions aligned with business objectives, leading technical architecture discussions, mentoring team members, troubleshooting and resolving issues, providing ongoing support and maintenance, and collaborating with business stakeholders.

Responsible for leading product marketing for the Intercom platform, specifically focused on driving Fin AI Agent growth. Collaborate with cross-functional teams to drive product strategy, GTM strategy, and positioning of products. Act as a strategic partner to sales and influence product strategy based on market and customer insights.

Lead the design strategy for Intercom's website to drive business outcomes and enhance customer experiences. Collaborate with cross-functional teams to shape the website roadmap and improve design quality. Partner with product managers, engineers, and data scientists to optimize website performance and analytics. Join a team that values kindness, growth, and innovation in redefining customer service through AI technology.

Lead high-impact monetization projects, partner with cross-functional teams, manage the roadmap, deliver high impact projects, and motivate team members to excel. Work closely with sales, growth, and finance leaders on commercial strategy and research customer problems to optimize the customer journey. Regularly collaborate with senior executives and lead important projects at Intercom.

Managing and supporting Product Designers and Senior Product Designers across multiple products, coaching and providing feedback on team's performance, shaping the future vision of products, partnering with group managers and leaders, growing the Design team through recruitment and representation.

Intercom is seeking a PMM Manager for Web & Sales Strategy to lead the storytelling and marketing efforts for their AI-first customer service platform. Responsibilities include managing direct reports, developing the Intercom sales narrative, creating content strategy, collaborating with various teams, and executing marketing strategies across web and sales channels.