Jobs at Intercom

Lead creative direction and design quality for Fin's website, manage and coach a design team across EMEA, evolve the design system, drive interaction/motion/typography standards, partner cross-functionally to translate complex product stories into clear web experiences, and hire and retain top design talent.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

Lead audience strategy and execution for major brand activations and product moments. Build and run multichannel audience journeys, manage campaign operations across Marketo/Intercom/Luma, create AI-enabled workflows, optimize promotion playbooks, and partner cross-functionally to convert engagement into measurable pipeline and commercial impact.

As a Senior Product Manager at Fin, you'll manage the product roadmap, conduct user research, collaborate on solutions, and ensure product quality while motivating your team to deliver exceptional value to customers.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

Lead the definition and execution of strategic initiatives, contribute to software development and architecture, mentor engineers, and drive technical standards.

As a Staff Product Engineer, you'll lead architectural contributions, develop software, mentor engineers, and collaborate with product teams to enhance customer experience.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

Lead and scale Fin's solution partner ecosystem across EMEA. Build regional strategy, manage and coach partner managers, personally own a book of partners, drive partner-sourced pipeline and revenue, run joint GTM programs, and align partner activity with sales and cross-functional teams to grow partner-led business.

Intercom seeks an exceptional Staff/Principal Product Designer to drive high-quality, AI-focused product design, mentoring peers and collaborating with engineers. Responsibilities include end-to-end design, prototyping, and maintaining high design standards.

The Senior Product Designer at Intercom will lead end-to-end design for key product areas, focusing on interaction design and visual excellence, collaborating closely with engineers and PMs, and mentoring fellow designers to elevate design culture.

Lead IT onboarding, education, and adoption programs across Fin. Design and run awareness campaigns, drive rollout adoption, shape IT communications, partner with stakeholders, measure engagement and iterate programs, and keep enablement aligned with evolving AI workplace tools.

Lead technical pre-sales for Fin's AI customer agent: run technical discovery, deliver solution demos and POCs, respond to RFPs/security questions, partner with Product and Engineering, and ensure customer success across the sales cycle.

Own the full mid-market sales cycle: prospect, demo, negotiate, and close new business for Fin's AI Customer Agent. Provide accurate forecasts, tailor demos, mentor teammates, and represent customer needs to Product and Marketing to drive adoption and growth.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

The Strategic Customer Success Manager engages with large customers to guide AI-driven transformation, drive adoption, and deliver measurable outcomes through relationship building and process optimization.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.

The Senior Data Scientist will collaborate with product teams, develop metrics, design data pipelines, and influence product strategy through data analysis at Intercom.

As a Senior Data Scientist at Intercom, you'll analyze data to drive decisions, support product teams, build data pipelines, and influence product strategy using AI tools.

Manage a portfolio of high-value enterprise customers to drive AI-driven customer service transformation. Act as trusted advisor, gather requirements, design solutions with engineers, lead success plans and executive reviews, monitor metrics and ROI, identify risks and expansion opportunities, and partner with sales to protect renewals and grow account value.