Jobs at Intercom

Staff Product Engineers in the AI Group build AI-powered products, collaborate with ML scientists, and ensure robust, scalable systems for customer service applications.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

As a Product Engineer at Intercom, you will develop technical architecture for scalable products, write Ruby code, mentor engineers, and collaborate with cross-disciplinary teams to enhance customer service solutions.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

Lead the definition and execution of strategic initiatives, contribute to software development and architecture, mentor engineers, and drive technical standards.

As a Staff Product Engineer, you'll lead architectural contributions, develop software, mentor engineers, and collaborate with product teams to enhance customer experience.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

Lead and manage the Billing team at Intercom, enhancing revenue systems, driving technical strategy, and ensuring operational excellence.

Intercom seeks an exceptional Staff/Principal Product Designer to drive high-quality, AI-focused product design, mentoring peers and collaborating with engineers. Responsibilities include end-to-end design, prototyping, and maintaining high design standards.

The Senior Product Designer at Intercom will lead end-to-end design for key product areas, focusing on interaction design and visual excellence, collaborating closely with engineers and PMs, and mentoring fellow designers to elevate design culture.

Intercom is seeking a Senior Privacy Counsel to lead global privacy, data protection, and compliance efforts, advising various teams on legal risks and strategies.

Lead and coach the Forward Deployed Engineering team, overseeing technical execution and business outcomes in AI customer service deployments while managing high-stakes customer engagements.

The Customer Success Manager will build relationships with customers to ensure they realize the full value of Intercom's solutions, guiding them through successful adoption and strategy execution while mitigating churn.

The Senior MidMarket Relationship Manager will manage existing accounts, drive revenue growth, ensure customer renewals, and collaborate cross-functionally to close deals.

The Senior Product Marketing Manager will shape messaging for Intercom's Helpdesk, drive customer engagement, and lead marketing strategies in a fast-paced, AI-driven environment.

As a Senior Social Media Strategist, you will define and execute social strategies, enhance employee influence, and experiment with content to grow the brand's presence across multiple platforms.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.

The Product Manager will drive product vision and strategy, manage roadmaps, collaborate with team members on product solutions, and prioritize customer needs, leveraging AI for efficiency and impact.