Jobs at Intercom

The Staff Product Engineer will build AI-powered products, collaborate with ML scientists, contribute to software development phases, and mentor other engineers.

The Engineering Manager will lead the AI Platform Team, overseeing infrastructure development, hands-on coding, and supporting ML teams while planning high-impact roadmaps and improving developer experience.

As Engineering Manager, you will lead a hands-on team building AI infrastructure, improving developer experience, and supporting ML teams while also contributing to production code.

The Account Executive will manage the sales cycle for Mid-Market clients, driving product adoption and contributing to team growth while maintaining strong client relationships.

As a Forward Deployed Software Engineer, you will work with customers to implement AI solutions, guide product direction, and ensure successful technology adoption.

The AI Infrastructure Engineer will build and optimize training pipelines and inference services for AI models, enhance GPU-level performance, and mentor team members.

The Senior Product Marketing Manager will shape messaging for Intercom's Helpdesk, drive customer engagement, and lead marketing strategies in a fast-paced, AI-driven environment.

Lead and shape the product data science function for an AI-native B2B product: influence strategy, bring clarity to ambiguous product bets, define operating model and capability mix, partner cross-functionally, prioritize high-leverage work, and coach the team to ensure data science influences product and business outcomes.

Design and implement AI-powered internal tools for GTM use cases, managing full lifecycle from data modeling to production. Collaborate closely with GTM teams to translate data into actionable insights with a focus on measurable business impact.

As a Mid-Market Account Executive, you will manage the full sales cycle and evangelize Intercom's AI customer service product, driving its adoption across Mid-Market clients while mentoring team members and contributing to overall business growth.

As a Senior Product Manager at Fin, you'll manage the product roadmap, conduct user research, collaborate on solutions, and ensure product quality while motivating your team to deliver exceptional value to customers.

Lead and scale Fin's solution partner ecosystem across EMEA. Build regional strategy, manage and coach partner managers, personally own a book of partners, drive partner-sourced pipeline and revenue, run joint GTM programs, and align partner activity with sales and cross-functional teams to grow partner-led business.

Lead audience strategy and execution for major brand activations and product moments. Build and run multichannel audience journeys, manage campaign operations across Marketo/Intercom/Luma, create AI-enabled workflows, optimize promotion playbooks, and partner cross-functionally to convert engagement into measurable pipeline and commercial impact.

As a Senior Product Engineer in AI, you'll build systems for AI products, collaborate with teams, and enhance product experiences while mentoring others.

Lead the definition and execution of strategic initiatives, contribute to software development and architecture, mentor engineers, and drive technical standards.

As a Staff Product Engineer, you'll lead architectural contributions, develop software, mentor engineers, and collaborate with product teams to enhance customer experience.

The Product Design Director leads a design team focusing on building AI-powered customer service solutions, raising design standards and executing innovative products through collaboration with product and engineering teams.

Intercom seeks an exceptional Staff/Principal Product Designer to drive high-quality, AI-focused product design, mentoring peers and collaborating with engineers. Responsibilities include end-to-end design, prototyping, and maintaining high design standards.

The Senior Product Designer at Intercom will lead end-to-end design for key product areas, focusing on interaction design and visual excellence, collaborating closely with engineers and PMs, and mentoring fellow designers to elevate design culture.

Design and maintain reliable data models and core warehouse assets; partner with data infrastructure and analyst teams to build the data platform, automate reporting, reconcile data quality issues, and improve data collection and ELT processes.