Jobs at Intercom

Lead technical pre-sales for Fin's AI customer agent: run technical discovery, deliver solution demos and POCs, respond to RFPs/security questions, partner with Product and Engineering, and ensure customer success across the sales cycle.

The Systems Engineer will evolve IT infrastructure, solve automation problems, integrate AI tools, and manage identity & access, compliance, and endpoint management.

The Strategic Customer Success Manager engages with large customers to guide AI-driven transformation, drive adoption, and deliver measurable outcomes through relationship building and process optimization.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.

The Senior Data Scientist will collaborate with product teams, develop metrics, design data pipelines, and influence product strategy through data analysis at Intercom.

As a Senior Data Scientist at Intercom, you'll analyze data to drive decisions, support product teams, build data pipelines, and influence product strategy using AI tools.

Manage a portfolio of high-value enterprise customers to drive AI-driven customer service transformation. Act as trusted advisor, gather requirements, design solutions with engineers, lead success plans and executive reviews, monitor metrics and ROI, identify risks and expansion opportunities, and partner with sales to protect renewals and grow account value.

Lead the architectural direction of Intercom's web platform, overseeing performance, scalability, and cross-functional collaboration to support marketing and engineering efforts.

As a Senior Machine Learning Scientist, you will identify ML opportunities, design algorithms, conduct analyses, and collaborate with product teams to build effective ML solutions for customer service enhancement.

The Sr People Systems Analyst manages HRIS, optimizes processes, oversees system integrations, ensures compliance, and provides user training and support.

The Staff AI Product Designer will shape AI capabilities and behavior within user workflows, creating reliable and valuable AI experiences, while also focusing on quality and reliability of AI systems and their integration with human users.

As a Senior Forward Deployed Engineer, you will work closely with customers to implement AI solutions, drive adoption, and enhance their support operations while collaborating with sales and product teams.

As a Staff Forward Deployed Engineer, you will lead customer engagement, help integrate AI solutions, and mentor engineers while collaborating cross-functionally to enhance customer service capabilities.

Design, build, and maintain end-to-end web solutions, collaborating across teams. Optimize performance, manage backend systems, and stay updated on trends.

As a Staff Machine Learning Scientist, you will focus on hiring and mentoring staff, raising technical standards, and applying machine learning to improve customer experiences. You'll research algorithms, conduct data analysis, and collaborate with teams to produce ML products.

As a Senior AI Product Manager, you'll lead AI product vision and strategy, collaborate with technical teams, and drive customer-centric product development.

The Senior Account Manager will drive pipeline and revenue, manage customer renewals, execute strategic sales processes, and strengthen customer relationships in German-speaking regions.

As a Senior Account Manager at Intercom, you'll manage a pipeline, secure renewals, execute sales processes, and build lasting customer relationships, particularly in French-speaking regions.

The AI Infrastructure Engineer will build and optimize training pipelines and inference services for AI models, enhance GPU-level performance, and mentor team members.