Jobs at Interactive Brokers

Provide technical support to clients across various platforms, resolving issues, and collaborating with internal teams to enhance user experience.

The Technical Assistance Associate will support clients with inquiries, provide technical assistance on trading platforms, and resolve issues while ensuring effective communication across teams.

Provide high-quality client service to institutional clients, assist with trading platforms, resolve trade queries, and manage relationships.

Conduct enhanced due diligence reviews on higher-risk client accounts, evaluate AML compliance, support the EDD program, and ensure adherence to KYC procedures.

The Business Development Associate engages with Institutional and High Net Worth clients, guiding them through onboarding, coordinating projects, and expanding strategic partnerships.

The Receptionist/Office Administrator will manage front desk operations, provide administrative support, and oversee office logistics while coordinating with various teams and vendors.

The Complaints Specialist will research and resolve client and regulatory complaints using internal tools and external resources while ensuring adherence to policies. Responsibilities include composing issue summaries, presenting resolutions on various complaint topics, and providing support to the Legal and Compliance team.

Serve as first point of contact for institutional clients, support trading platforms, resolve trade and execution queries, escalate issues, manage key relationships, lead platform/process projects, and provide client training and market research.

The Client Technical Support Supervisor oversees a team providing exceptional technical assistance to clients, ensuring efficient issue resolution and process improvements, while monitoring performance metrics and conducting training.

As a Platform Engineer - Support, you'll address IT issues concerning Microsoft Windows, assist end-users, and troubleshoot systems to ensure prompt resolutions.

Lead development and delivery of European customer tax statements, ensure compliance with local reporting and withholding rules, partner with technology to automate tax calculations and statements, research regulatory changes, and draft system requirements and SOPs for cross-border investment products.