Teams at Intapp

Owns the strategy, roadmap, and execution for DealCloud workflow automation and integration capabilities. Partners with Engineering, Design, Sales, Support, and Product Marketing to translate customer needs into shipped products, define requirements, make trade-offs, launch capabilities, and drive adoption. The role also involves customer research, requirements gathering, platform understanding, and tracking product metrics to guide prioritization.

Provide consultative technical support to Intapp DealCloud clients, resolve high-priority issues, educate users on training, configuration, workflows, and new processes, and deliver high-quality solutions. The role requires troubleshooting, communication, organization, and collaboration with clients. Experience with client success or technical/product support is required, while Zendesk and SQL experience is preferred.

Manage client success for legal industry accounts by driving product adoption, solution optimization, retention, and expansion. Monitor usage and health data, execute structured success plays, advise clients on product configuration and best practices, and develop trusted-advisor relationships. The role requires growing expertise across Intapp’s product suite, particularly Intapp Compliance, while representing customer needs internally and delivering consultative recommendations.