Teams at INFINIT

Act as primary customer contact to drive onboarding, adoption, retention and expansion. Run onboarding calls, monitor health metrics (usage, NPS), analyze data with Google Analytics and SQL, produce insights and reports, surface feedback to Product/Engineering, and support Sales on upsell and renewals while contributing to playbooks and best practices.

The role focuses on designing customer activation, onboarding, and retention processes, along with building operational frameworks for customer success using data-driven insights.

Assess SME credit applications (automotive sector), analyze financials and management, recommend decisions to senior management/Risk Committee, ensure compliance with risk appetite, support internal teams, build and automate risk processes, monitor KYB/ALM and underwriting alerts, and communicate with stakeholders and customers.