Teams at incident.io

Manage a small portfolio of complex enterprise accounts across the full customer lifecycle, from strategic sales engagement through onboarding, adoption, renewal, and expansion. Build executive relationships, business cases, success plans, and enterprise rollout strategies. Lead migrations from legacy tools, coordinate cross-functional teams, reduce customer risk, and connect product value to resilience, regulatory risk, downtime, and incident maturity. Help establish the strategic Customer Success playbook for EMEA.

Recruit UK go-to-market talent across Account Executive, BDR, Customer Success, and Sales Engineer roles. Manage hiring processes end to end, partner with hiring managers, source and network with candidates, assess talent, promote the company, and develop creative recruitment campaigns and events. The role is suited to an ambitious early-career recruiter seeking to grow within a fast-scaling technology company.

Serve as the first EMEA Customer Success Engineer, acting as a strategic technical partner for complex customers after sale. Lead enterprise migrations, onboarding and expansion design, scalable configurations, alerting strategies, escalation structures, and workflow automation. Advise engineering leaders on architecture and governance, establish repeatable deployment frameworks, and reduce misconfiguration and support burden. Partner with Customer Success, Product, and Engineering to address customer needs and improve platform scalability and usability.