Teams at incident.io

Provide first-line technical support over Slack and Pylon, debug customer integration issues, write custom scripts, capture product feedback for Product and Engineering, and expand support processes in partnership with Customer Success and Engineering.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.

Lead ownership of incident.io's mobile app: define architecture, tooling, UX, and release process. Build across the stack, ship quickly, collaborate with engineering/design/PM, mentor engineers, engage customers, and set product direction for high-pressure incident-response use cases.