Jobs at incident.io

Provide first-line technical support over Slack and Pylon, debug customer integration issues, write custom scripts, capture product feedback for Product and Engineering, and expand support processes in partnership with Customer Success and Engineering.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.

Lead ownership of incident.io's mobile app: define architecture, tooling, UX, and release process. Build across the stack, ship quickly, collaborate with engineering/design/PM, mentor engineers, engage customers, and set product direction for high-pressure incident-response use cases.

Own a book of commercial SaaS customers post-sale to retain and grow accounts. Spot expansion signals, run renewal conversations, build account plans using AI, collaborate with CS, Sales, Product and GTM to drive upsell and revenue.

The Product Engineer will develop impactful features, engage customers for feedback, and manage all aspects of product ownership from design to delivery, focusing on collaboration and effective decision-making.

The RevOps Planning Analyst at incident.io will design quotas, manage territory planning, support financial modeling, and build dashboards for GTM productivity to drive revenue growth.

Plan and execute global events (conferences, roadshows, dinners, flagship SEV0) to build community, generate pipeline, manage budgets/vendors/logistics, partner with GTM teams, build repeatable processes, and track event performance and ROI.

The Solutions Engineer partners with the sales team to provide technical expertise, designs customized solutions, collaborates with product and engineering, and helps drive sales success in B2B SaaS.