Jobs at incident.io

Entry-level product engineers join a product team, contribute production code from the first week, and own meaningful projects end to end. Responsibilities include designing, building, shipping, monitoring, and improving software using Go, TypeScript, React, Postgres, Google Cloud, and related infrastructure. The role also offers opportunities to develop AI-native incident-management features while collaborating closely with engineers, receiving mentorship, and working in a fast-paced environment.

Complete a full-time, one-year product engineering placement within an incident-management software team. Build and ship production features using Go, TypeScript, React, Postgres, and Google Cloud technologies. Own meaningful projects end to end, contribute to AI-native reliability features, participate in stand-ups and code reviews, and work collaboratively in a fast-paced environment with mentorship and production responsibility.

Three-month product engineering internship working within a product team to build, ship, and monitor production software. Interns will own an end-to-end project and collaborate with engineers using Go, TypeScript, React, Postgres, Google Cloud, infrastructure tooling, monitoring systems, and AI-native technologies. The role emphasizes ownership, rapid learning, collaboration, curiosity, and working effectively in a fast-paced environment.

Six-month product engineering placement working within a product team to build, ship, monitor, and improve production software. Responsibilities include contributing to incident-management features, owning an end-to-end project, collaborating through stand-ups and code reviews, and working across Go, TypeScript, React, Postgres, Google Cloud, infrastructure, observability, and AI-native features. The role includes mentorship while expecting full-time engineer-level ownership and delivery.

Own positioning and messaging for AI and platform products, driving launches from narrative and naming through assets, documentation, enablement, and adoption. Conduct customer, prospect, competitive, and market research; analyze Gong calls; create technical demos, battle cards, objection handling, and proof points. Partner with Product, Engineering, and Marketing to communicate complex capabilities credibly to technical buyers and support website, campaigns, content, and conference talks.

Build end-to-end product features: talk to customers, plan and design, implement in the codebase, test, deliver, and follow up. Work across backend and frontend (Go, TypeScript, React), use AI tools, and iterate quickly with customer feedback.

The Solutions Engineer partners with the sales team to provide technical expertise, designs customized solutions, collaborates with product and engineering, and helps drive sales success in B2B SaaS.

Build and maintain internal GTM systems for revenue teams: automation, enrichment, integrations, and agent workflows. Partner with BDR/AE/CS/Marketing to discover problems, ship frequent improvements, and support the stack end-to-end, using code and SaaS where appropriate.

Own reliability, scalability, cost, and security of incident.io infrastructure. Build and lead TechOps/infrastructure/security function, work cross-functionally, respond to outages and security incidents, and scale secure AI infrastructure for sensitive customer data.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.