Jobs at incident.io

Own and scale incident.io’s GRC and compliance program, including ISO 27001 certification, ISO 42001 gap assessment, audit evidence collection, and customer security questionnaires. Automate compliance workflows using code and AI, improve internal GRC tooling, and collaborate with security, engineering, legal, and product teams. The role requires translating controls and risks for technical and executive audiences while operating with high autonomy.

Manage a small portfolio of complex enterprise accounts across the full customer lifecycle, from strategic sales engagement through onboarding, adoption, renewal, and expansion. Build executive relationships, business cases, success plans, and enterprise rollout strategies. Lead migrations from legacy tools, coordinate cross-functional teams, reduce customer risk, and connect product value to resilience, regulatory risk, downtime, and incident maturity. Help establish the strategic Customer Success playbook for EMEA.

Recruit UK go-to-market talent across Account Executive, BDR, Customer Success, and Sales Engineer roles. Manage hiring processes end to end, partner with hiring managers, source and network with candidates, assess talent, promote the company, and develop creative recruitment campaigns and events. The role is suited to an ambitious early-career recruiter seeking to grow within a fast-scaling technology company.

Serve as the first EMEA Customer Success Engineer, acting as a strategic technical partner for complex customers after sale. Lead enterprise migrations, onboarding and expansion design, scalable configurations, alerting strategies, escalation structures, and workflow automation. Advise engineering leaders on architecture and governance, establish repeatable deployment frameworks, and reduce misconfiguration and support burden. Partner with Customer Success, Product, and Engineering to address customer needs and improve platform scalability and usability.

Provide technical customer support through Slack and Pylon, troubleshoot integration and product issues, collaborate with Customer Success, Product, and Engineering, capture customer feedback, debug APIs, write custom scripts, and improve technical support processes.

Owns the EMEA revenue number and leads the regional sales organization across Commercial, Mid-Market, and Enterprise segments. Responsibilities include hiring, coaching, territory design, pipeline and forecast management, executive-level technical sales, recruiting, enablement, fiscal planning, and cross-functional collaboration. The VP will remain hands-on in strategic deals, shape regional culture, incorporate AI into go-to-market processes, and help scale the company’s international growth.

Manage a portfolio of 70–80 mid-market customers, leading onboarding, adoption, training, roadmap reviews, renewals, and expansion. Identify customer risks and growth opportunities using usage data, build scalable customer-success programs, and collaborate with Sales, Product, Engineering, Marketing, and Support. Represent customer needs internally while helping mature incident-management and reliability practices. The role requires confidence supporting technical engineering teams, commercial awareness, and comfort improving evolving processes.

Manage complex enterprise accounts from onboarding through long-term adoption and renewal. Lead integrations, training, stakeholder relationships, customer support, retention, and expansion opportunities. Act as a trusted advisor to technical customers, identify risks and growth opportunities, represent customer feedback internally, and collaborate with Product, Engineering, Sales, and Marketing. The role requires comfort with evolving processes, enterprise customer engagement, and occasional travel.

Sell incident.io's AI incident response platform to complex enterprise accounts, engaging engineering leaders, CTOs, and multiple stakeholders. Responsibilities include prospecting, multi-threading deals, running demos with sales engineers, managing C-level conversations, closing $100k+ new business, gathering product feedback, and helping build scalable sales processes in a fast-growing startup.

Generate qualified sales meetings through researched cold calling and personalized outreach. Partner with account executives, understand engineering leaders’ challenges, test and optimize workflows using AI, and contribute to the broader go-to-market team. The role offers structured development toward an Account Executive position in a fast-growing startup environment.

Own the full-cycle sales process for incident.io, with a strong focus on outbound prospecting. Build target lists, run creative outreach, cold call, manage pipeline, and close $40,000–$50,000 ACV deals within approximately 45 days. Sell to engineering, CTO, and SRE leaders, conduct technical conversations, collaborate with BDRs, Solutions Engineers, and Customer Success, and contribute ideas in an AI-forward startup environment.

Build end-to-end product features: talk to customers, plan and design, implement in the codebase, test, deliver, and follow up. Work across backend and frontend (Go, TypeScript, React), use AI tools, and iterate quickly with customer feedback.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.