Jobs at incident.io

Build end-to-end product features: talk to customers, plan and design, implement in the codebase, test, deliver, and follow up. Work across backend and frontend (Go, TypeScript, React), use AI tools, and iterate quickly with customer feedback.

The Solutions Engineer partners with the sales team to provide technical expertise, designs customized solutions, collaborates with product and engineering, and helps drive sales success in B2B SaaS.

Build and maintain internal GTM systems for revenue teams: automation, enrichment, integrations, and agent workflows. Partner with BDR/AE/CS/Marketing to discover problems, ship frequent improvements, and support the stack end-to-end, using code and SaaS where appropriate.

Own reliability, scalability, cost, and security of incident.io infrastructure. Build and lead TechOps/infrastructure/security function, work cross-functionally, respond to outages and security incidents, and scale secure AI infrastructure for sensitive customer data.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.