Jobs at incident.io

Sell incident.io's AI incident response platform to complex enterprise accounts, engaging engineering leaders, CTOs, and multiple stakeholders. Responsibilities include prospecting, multi-threading deals, running demos with sales engineers, managing C-level conversations, closing $100k+ new business, gathering product feedback, and helping build scalable sales processes in a fast-growing startup.

Generate qualified sales meetings through researched cold calling and personalized outreach. Partner with account executives, understand engineering leaders’ challenges, test and optimize workflows using AI, and contribute to the broader go-to-market team. The role offers structured development toward an Account Executive position in a fast-growing startup environment.

Own the full-cycle sales process for incident.io, with a strong focus on outbound prospecting. Build target lists, run creative outreach, cold call, manage pipeline, and close $40,000–$50,000 ACV deals within approximately 45 days. Sell to engineering, CTO, and SRE leaders, conduct technical conversations, collaborate with BDRs, Solutions Engineers, and Customer Success, and contribute ideas in an AI-forward startup environment.

Own a portfolio of commercial SaaS customers, driving retention, renewals, and account expansion. Identify usage and growth signals, develop account plans, lead expansion conversations with senior stakeholders, and collaborate with Customer Success, Sales, Product, and GTM teams. Use AI tools to improve account planning and outreach while helping develop scalable expansion processes in a fast-growing startup environment.

Own and evolve incident.io’s brand across websites, social, advertising, campaigns, launches, events, conference materials, and merchandise. Create launch creative and animation, lead event design systems, maintain brand consistency, and collaborate with marketing, product designers, and frontend engineers. The role requires strong digital and print design skills, practical HTML/CSS knowledge, excellent collaboration, organization, and the ability to extend an established brand thoughtfully.

Entry-level product engineers join a product team, contribute production code from the first week, and own meaningful projects end to end. Responsibilities include designing, building, shipping, monitoring, and improving software using Go, TypeScript, React, Postgres, Google Cloud, and related infrastructure. The role also offers opportunities to develop AI-native incident-management features while collaborating closely with engineers, receiving mentorship, and working in a fast-paced environment.

Complete a full-time, one-year product engineering placement within an incident-management software team. Build and ship production features using Go, TypeScript, React, Postgres, and Google Cloud technologies. Own meaningful projects end to end, contribute to AI-native reliability features, participate in stand-ups and code reviews, and work collaboratively in a fast-paced environment with mentorship and production responsibility.

Three-month product engineering internship working within a product team to build, ship, and monitor production software. Interns will own an end-to-end project and collaborate with engineers using Go, TypeScript, React, Postgres, Google Cloud, infrastructure tooling, monitoring systems, and AI-native technologies. The role emphasizes ownership, rapid learning, collaboration, curiosity, and working effectively in a fast-paced environment.

Six-month product engineering placement working within a product team to build, ship, monitor, and improve production software. Responsibilities include contributing to incident-management features, owning an end-to-end project, collaborating through stand-ups and code reviews, and working across Go, TypeScript, React, Postgres, Google Cloud, infrastructure, observability, and AI-native features. The role includes mentorship while expecting full-time engineer-level ownership and delivery.

Own positioning and messaging for AI and platform products, driving launches from narrative and naming through assets, documentation, enablement, and adoption. Conduct customer, prospect, competitive, and market research; analyze Gong calls; create technical demos, battle cards, objection handling, and proof points. Partner with Product, Engineering, and Marketing to communicate complex capabilities credibly to technical buyers and support website, campaigns, content, and conference talks.

Build end-to-end product features: talk to customers, plan and design, implement in the codebase, test, deliver, and follow up. Work across backend and frontend (Go, TypeScript, React), use AI tools, and iterate quickly with customer feedback.

The Solutions Engineer partners with the sales team to provide technical expertise, designs customized solutions, collaborates with product and engineering, and helps drive sales success in B2B SaaS.

Build and maintain internal GTM systems for revenue teams: automation, enrichment, integrations, and agent workflows. Partner with BDR/AE/CS/Marketing to discover problems, ship frequent improvements, and support the stack end-to-end, using code and SaaS where appropriate.

The Platform Engineer will design, maintain, and improve infrastructure and CI/CD pipelines, focusing on reliability, scalability, and enhancing developer experience across teams.