Imprivata Offices

Manage end-to-end subscription renewals for an assigned customer portfolio, driving retention, negotiating contracts, identifying upsell opportunities, preparing quotes and forecasts, and coordinating with customers, channel partners, Sales, Customer Success, Finance, Legal, and Operations. Maintain accurate Salesforce data, assess renewal risks, communicate product value, and support multi-year agreements and cloud transitions.

Coordinate customer orders across the quote-to-cash process, validating products, pricing, documentation, and commercial terms. Manage order intake, prioritization, approvals, exceptions, and issue resolution across Sales, Finance, Deal Desk, Billing, Fulfillment, and account teams. Maintain order status communications and records, support compliance and audit readiness, assist with process documentation and improvement, and provide extended-hours support during month- and quarter-end activities.

Lead paid advertising strategy and execution across international markets, including paid search, social, display, retargeting, and programmatic campaigns. Develop localized media plans, support ABM programs, partner on international SEO, manage advertising budgets and agencies, and analyze campaign performance, pipeline contribution, attribution, and ROI. Collaborate with Marketing Operations to optimize tracking, lead routing, reporting, and campaign effectiveness.