Teams at IG Group

Provide onsite and remote desktop support across Windows and macOS environments. Triage and resolve incidents and service requests through ServiceNow and other channels, administer Active Directory, Entra ID, endpoint management, Microsoft 365, collaboration tools, and audiovisual systems, and support device deployments and upgrades. Collaborate with escalation teams, vendors, and global IT, while improving processes, automation, asset management, and service quality for business-critical users.

Develop and maintain FIX APIs for IG Prime, enhance API capabilities, monitor performance, and support clients while collaborating with stakeholders.

Own and improve payment operations processes covering deposits, withdrawals, reconciliations, verification, and investigations. Support audits, regulatory controls, fraud prevention, incident remediation, performance reporting, dashboards, automation, and payment-related transformation initiatives. Partner with technology, product, finance, compliance, fraud, customer experience, and regional operations teams to improve efficiency, control, and client outcomes.