IDeaS Offices

Leads complex solution definition, implementation readiness, activation, risk management, and client adoption for hospitality SaaS solutions. Partners with sales, product, technology, delivery, training, and support teams; serves as a subject matter expert for strategic clients; develops solution phasing and success criteria; manages integration and data-flow considerations; and mentors junior consultants. Requires strong hospitality technology, revenue management, distribution, consultative, and cross-functional leadership experience, with travel up to 60%.

Manage post-sale client relationships for IDeaS SaaS revenue management solutions, driving adoption, retention, escalation handling, change management, and cross-functional collaboration to maximize client ROI and satisfaction.