Teams at IAG Loyalty

Own the technical direction, roadmap, operational performance, and continuous improvement of the enterprise Digital Workplace and Microsoft platform estate. Lead internal teams, contractors, and strategic partners while managing major programmes, suppliers, budgets, licences, security, resilience, and service quality. Provide hands-on technical authority across Microsoft 365, identity, endpoint management, collaboration, security, automation, telemetry, and Copilot. The role is London-based with hybrid office attendance and regular travel to Crawley.

Lead the architecture, development, operation, and continuous improvement of a business-critical pricing service. Build scalable Java and Spring Boot microservices on AWS, make architectural decisions, write production-quality code, and implement Terraform-based infrastructure. Champion testing, CI/CD, monitoring, observability, reliability, and incident response. Provide technical guidance to another engineer and collaborate with product managers, architects, commercial stakeholders, and airline partners to deliver secure, resilient solutions.

Create, edit, proofread, and publish customer-focused digital content for British Airways Holidays, including destination guides, campaigns, social media, hotel descriptions, and digital journeys. Apply SEO and GEO practices, research travel products and customer needs, maintain brand and accessibility standards, manage multiple briefs and deadlines, and use customer insights and emerging technologies to improve content experiences.