Teams at IAG Loyalty

Own and grow the insurance proposition by managing key partners and platform providers, driving revenue and margin, ensuring regulatory compliance, shaping product and commercial roadmaps, using data to optimise performance, and delivering insight-led campaigns and business development.

Lead the pre-booking product strategy at British Airways Holidays by managing a multi-disciplinary team, setting goals, and ensuring high-quality customer experiences.

Manage and apply the Avios brand across products and digital channels. Create guidelines, toolkits and brand governance; review creative; partner with agencies and stakeholders; drive always-on digital activity across websites, app and CRM; support launches and international brand application.