Jobs at IAG Loyalty

Own the technical direction, roadmap, operational performance, and continuous improvement of the enterprise Digital Workplace and Microsoft platform estate. Lead internal teams, contractors, and strategic partners while managing major programmes, suppliers, budgets, licences, security, resilience, and service quality. Provide hands-on technical authority across Microsoft 365, identity, endpoint management, collaboration, security, automation, telemetry, and Copilot. The role is London-based with hybrid office attendance and regular travel to Crawley.

Own the digital insight agenda, analyze customer journeys across websites and apps, identify conversion opportunities, and connect digital, customer, marketing, loyalty, and commercial data. The role supports experimentation and A/B testing, influences product, UX, marketing, and commercial decisions, and translates complex analysis into actionable recommendations for stakeholders and senior leaders.

Analyze customer behavior, demand, redemption trends, and pricing performance for Avios loyalty products. Develop and optimize pricing strategies, write SQL queries, analyze large datasets, and maintain dashboards and reports using Tableau, Astrato, and Excel. Present insights to support pricing decisions, promotions, and customer propositions while collaborating with Commercial, Marketing, Finance, Data, Revenue Management, and airline partners.

Own end-to-end UK payroll delivery, including regular, quarterly, statutory, and year-end activities. Ensure compliance, accuracy, controls, reporting, and audit readiness; investigate issues and resolve root causes. Supervise and coach payroll colleagues, partner with Workday, People, and Finance teams, and improve payroll processes by reducing manual work and strengthening controls. Manage relationships with auditors, payroll providers, and other third parties.

Lead architecture, development, integration, and evolution of customer contact centre products, with Amazon Connect as a key platform. Own technical design, security, scalability, testing, documentation, monitoring, and system reliability. Collaborate with product and engineering teams, manage third-party integrations, conduct code reviews, and mentor developers on architecture, integration patterns, and best practices. The role is hybrid in London, requiring at least two office days weekly.

Lead transformation of the Holidays Product & Sourcing function by redesigning operating models, processes and governance. Build and manage an Enablement team, embed AI/automation and smarter technology, drive supplier onboarding and product readiness, partner with senior stakeholders to scale capability and improve operational performance.