Jobs at IAG Loyalty

Own the technical direction, roadmap, operational performance, and continuous improvement of the enterprise Digital Workplace and Microsoft platform estate. Lead internal teams, contractors, and strategic partners while managing major programmes, suppliers, budgets, licences, security, resilience, and service quality. Provide hands-on technical authority across Microsoft 365, identity, endpoint management, collaboration, security, automation, telemetry, and Copilot. The role is London-based with hybrid office attendance and regular travel to Crawley.

Lead the architecture, development, operation, and continuous improvement of a business-critical pricing service. Build scalable Java and Spring Boot microservices on AWS, make architectural decisions, write production-quality code, and implement Terraform-based infrastructure. Champion testing, CI/CD, monitoring, observability, reliability, and incident response. Provide technical guidance to another engineer and collaborate with product managers, architects, commercial stakeholders, and airline partners to deliver secure, resilient solutions.

Create, edit, proofread, and publish customer-focused digital content for British Airways Holidays, including destination guides, campaigns, social media, hotel descriptions, and digital journeys. Apply SEO and GEO practices, research travel products and customer needs, maintain brand and accessibility standards, manage multiple briefs and deadlines, and use customer insights and emerging technologies to improve content experiences.

Supports and improves group financial controls by analyzing SAP and finance data, investigating exceptions, identifying risks, and recommending process improvements. The role develops datasets, dashboards, and monitoring processes; explores automation, analytics, and AI; and collaborates with Finance and Technology teams on systems, reporting, governance, and control enhancements.

Analyze Avios redemption pricing, customer booking behavior, promotions, and payment options using SQL and Excel. Forecast bookings, Avios usage, investment, and margin impact; produce performance reporting; investigate forecast variances and data quality issues; support A/B testing; and present actionable recommendations to commercial teams, airline partners, and technical stakeholders.

Own the digital insight agenda, analyze customer journeys across websites and apps, identify conversion opportunities, and connect digital, customer, marketing, loyalty, and commercial data. The role supports experimentation and A/B testing, influences product, UX, marketing, and commercial decisions, and translates complex analysis into actionable recommendations for stakeholders and senior leaders.

Lead architecture, development, integration, and evolution of customer contact centre products, with Amazon Connect as a key platform. Own technical design, security, scalability, testing, documentation, monitoring, and system reliability. Collaborate with product and engineering teams, manage third-party integrations, conduct code reviews, and mentor developers on architecture, integration patterns, and best practices. The role is hybrid in London, requiring at least two office days weekly.