Jobs at IAG Loyalty

Lead transformation of the Holidays Product & Sourcing function by redesigning operating models, processes and governance. Build and manage an Enablement team, embed AI/automation and smarter technology, drive supplier onboarding and product readiness, partner with senior stakeholders to scale capability and improve operational performance.

As a Full Stack Engineer, you will develop features for the Avios App, enhancing the user experience while collaborating with a mobile product team. Responsibilities include building scalable solutions, code reviews, mentoring, and maintaining performance across mobile and backend technologies.

Lead either the Long Haul or Short Haul destination portfolio, define and execute destination and sourcing strategy, drive profitable growth, lead partner negotiations, embed new ways of working and technology, and develop a high-performing team through transformation.

As a Senior Full Stack Engineer, you'll design and deliver complex features for the Avios App, collaborating with engineers and other roles to enhance mobile experiences and scale the platform.

Own multiple technology and business change projects from initiation through implementation. Develop plans, coordinate cross-functional teams and suppliers, manage scope, budgets, timelines, risks, issues and dependencies, and facilitate stakeholder governance. Work across Agile, Hybrid and Waterfall methodologies while driving delivery improvements and business value. The role is based in London with hybrid working and some travel to Spain.

Own end-to-end UK payroll delivery, including regular, quarterly, statutory, and year-end activities. Ensure compliance, accuracy, controls, reporting, and audit readiness; investigate issues and resolve root causes. Supervise and coach payroll colleagues, partner with Workday, People, and Finance teams, and improve payroll processes by reducing manual work and strengthening controls. Manage relationships with auditors, payroll providers, and other third parties.

The Content Operations Manager will design and improve end-to-end content production processes, governance, planning, and collaboration frameworks. The role owns CMS, DAM, and related content technologies; partners with Product, Engineering, Marketing, and Commercial teams; leads cross-functional improvement projects; manages technology suppliers; and uses KPIs, automation, and AI-assisted workflows to improve content delivery, quality, and efficiency.

Analyze customer behavior, demand, redemption trends, and pricing performance for Avios loyalty products. Develop and optimize pricing strategies, write SQL queries, analyze large datasets, and maintain dashboards and reports using Tableau, Astrato, and Excel. Present insights to support pricing decisions, promotions, and customer propositions while collaborating with Commercial, Marketing, Finance, Data, Revenue Management, and airline partners.

Coordinate and improve induction, onboarding, learning administration, mandatory training, and talent development activities. Design learning content, deliver engaging sessions across in-person, virtual, and digital formats, manage learner communications and records, analyze feedback and participation data, and collaborate with stakeholders and suppliers. The role also explores AI, automation, learning technology, and continuous improvement opportunities.

Use Excel to gather and analyse competitor and commercial pricing data for Holidays. Perform competitor analysis, identify trends and anomalies, support real-time margin and pricing decisions, and communicate findings to Yield Analysts, Destination teams and stakeholders to drive commercial action.

Lead a team of Data Scientists to deliver production-ready machine learning and advanced analytics solutions that drive measurable commercial value across personalization, recommendations, pricing, experimentation and customer lifetime value. Balance hands-on technical delivery with coaching, roadmap prioritisation, stakeholder engagement and responsible AI to ensure solutions are deployed, measured and optimised for business outcomes.

Lead the pre-booking product area to drive commercial KPIs (conversion, AOV, LTV). Set vision, build and coach an agile product team, embed insight-driven testing, manage budgets, navigate re-platform governance, and deliver customer-focused, revenue-generating outcomes.

Lead finance transformation and reporting for IAG Loyalty, owning controls, month-end close, reconciliations, audits, accounting assessments and cashflow forecasting. Improve processes and SAP configuration, partner with commercial and group stakeholders, and support external/internal audit and governance to build a scalable finance function.