Teams at Hyperion Group

Supports the implementation and enhancement of enterprise data governance frameworks. Partners with Data Owners and Champions to improve compliance and data quality, maintains governance assets, supports governance projects, develops KPI and risk reporting, creates training and communications materials, administers SharePoint resources, and helps train Data Owners and Stewards.

Provides advanced Tier 1.5 and Tier 2 technical support to employees and third-party providers. Responsibilities include incident and request resolution, ServiceNow case management, customer experience monitoring, knowledge management, executive support, network and device troubleshooting, Active Directory administration, Microsoft and mobile technology support, major incident participation, and escalation ownership. The role includes office-based and remote rota coverage, occasional travel to UK offices, and collaboration with technology teams to resolve issues within service levels.

Leads day-to-day IT support operations, manages escalations, monitors SLAs and service performance, coaches support staff, coordinates incident response, and drives continual service improvement. The role oversees ticket management, knowledge processes, onboarding, technology deployments, vendor relationships, resource planning, and compliance. It requires enterprise IT support experience, leadership capability, ITSM knowledge, and proficiency with Microsoft 365, Windows, identity management, endpoint tools, and ServiceNow.