Jobs at Huntress

Manage the EMEA Security Operations Center within a global 24/7 operation. Responsibilities include defining processes, workflows, and playbooks; maintaining shift coverage and quality assurance; coaching analysts; developing training; partnering with Product, Support, and security teams; improving incident response capabilities; tracking objectives and key results; operationalizing new services; and representing the company in public speaking engagements.

Manage and grow cybersecurity service-provider partnerships through expansion, renewals, adoption, and retention. Build trusted relationships with multiple stakeholders, advise partners on solutions that improve customer outcomes, achieve quota, and identify growth opportunities. Use Salesforce or similar CRM tools and practical AI applications for account preparation, meeting summaries, and follow-up. The role is a remote individual-contributor position with occasional travel to the United States.

Provide first-line technical product support to customers, troubleshoot Windows and macOS systems, guide users through resolutions, escalate incidents, follow issues through closure, and recommend documentation improvements. The role requires strong customer service, systematic problem-solving, familiarity with operating system internals, antivirus configuration, and system management tools such as GPO, RMMs, and SCCM.

Own full-cycle, quota-carrying sales for new MSP/Service Provider business in the Nordics. Prospect, qualify, scope, price, and close deals with SDR, SE, and AM support. Maintain CRM records, meet revenue targets, collaborate cross-functionally, and travel up to 10% for customers and events.

Triage, investigate, and remediate security alerts using EDR and forensic artifacts. Perform tactical malware analysis, investigate Microsoft M365 activity, assist escalations, contribute to detection engineering, and work on projects to improve SOC outcomes while mentoring and collaborating with teammates.