Search the 6 jobs at Hootsuite

As a Senior Customer Success Manager, you will support high-value customers by ensuring they effectively use software to achieve their business goals, enhancing client retention and identifying upsell opportunities. You will analyze customer needs, maintain strong relationships, and collaborate with teams to address client requests, focusing on improving customer engagement and satisfaction.

Looking for a Senior Account Executive to increase annual recurring revenue of large customer accounts by developing renewal and upsell strategies, educating customers on value proposition, and collaborating with sales and customer organizations to achieve company goals.

As an Engagement Manager, you will oversee the delivery of Strategic Engagement Services to Hootsuite and Talkwalker clients, guiding them in corporate social programs and managing service deployments. Responsibilities include consulting, designing coaching sessions, and improving internal processes, all while supporting managed services growth.

As an Implementation Consultant, you will lead the implementation of Hootsuite’s Enterprise offerings, managing all project activities, building strong customer relationships, and ensuring successful adoption. You will document requirements, create project plans, communicate project risks, and focus on driving business outcomes through social media solutions.

The Contract Operations Specialist will support the New Business and Customer & Expansion teams by ensuring accurate contract execution and compliance. Responsibilities include advising on sales processes, managing a working queue, reviewing contracts for compliance, and maintaining data integrity in Salesforce. The role demands customer focus, problem-solving, and coordination with various internal departments.

As an Account Specialist, you will engage with existing customers to enhance their experience with Hootsuite products and services, driving renewals and expansion opportunities. Responsibilities include managing customer interactions, providing insights, maintaining forecasts, and collaborating with teams to optimize customer engagement throughout the sales cycle.