Teams at Hometree

Manage and grow strategic partner accounts to drive channel performance and commercial results. Monitor KPIs and channel economics, lead partner reviews, support onboarding and launches, coordinate cross-functionally, handle invoicing, and deliver performance insights to scale partnerships.

Manage customer complaints and arrears for FCA-regulated consumer finance: investigate complaints, draft final responses and FOS submissions, support customers in financial difficulty, identify vulnerable customers, perform root-cause analysis, improve processes, and provide phone/email support and stakeholder liaison to ensure compliant, fair outcomes.