Hiya Inc. Offices

Lead end-to-end delivery of complex carrier and partner integrations across EMEA. Manage project plans, milestones, dependencies, risks, technical delivery tasks, stakeholder communications, testing, and deployment. Partner with carriers, Solution Architecture, Engineering, Product, Customer Success, and leadership. Apply technical knowledge of REST APIs, AWS, SIP, and telephony while improving delivery processes, documentation, and tooling.

Lead the security roadmap across engineering, build self-service platform security tools, integrate security into CI/CD and cloud workflows, assess technical risk, mentor engineers, and mature detection, SIEM, and incident-response capabilities. The role also addresses software supply-chain threats, AI infrastructure security, and AI-usage risks while partnering with engineering, product, core technology, and IT teams.

Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, expansion, retention, and account health. Conduct proactive outreach, identify churn risks and upsell opportunities, forecast portfolio performance, maintain CRM accuracy, and share customer insights with internal teams. The role requires business-level German, French, or Spanish alongside English, commercial judgment, autonomy, and experience managing customer relationships in a SaaS or commercial environment.