Teams at Hitachi Solutions America

Provides post-go-live support and advisory services for multiple clients using Microsoft Dynamics 365 Finance & Operations. Manages cases, triages and resolves Finance and HR issues, meets SLAs, advises stakeholders, creates functional designs and test plans, investigates root causes, and recommends system improvements. The consultant collaborates with technical and service delivery teams while maintaining long-term client relationships and supporting continuous improvement.

Lead complex ERP implementation projects and multi-workstream programs from planning through delivery. Responsibilities include managing teams of up to 25 consultants, budgets, risks, resources, governance, change requests, project plans, client communications, and senior stakeholder reporting. The role also develops project managers, oversees commercial models and financial forecasting, ensures quality and formal acceptance, and supports cross-border Dynamics 365 and technology transformation engagements.

Implements Dynamics 365 CE and Power Platform solutions, including pro-code customizations, integrations, PCF controls, plugins, JavaScript, Azure Functions, and AI features. Executes ALM and DevOps deployments, participates in code reviews, supports junior team members, contributes to component design and estimates, and maintains coding quality. The consultant works within broader technical architectures and delivers work packages for client transformation projects.