Teams at Hilton Grand Vacations

Clean and service lodges to SOP standards, maintain housekeeping areas and supplies, perform periodic cleaning tasks, report damage/theft/maintenance, handle lost property, ensure safety and correct chemical use, greet guests, submit guest questionnaires, and follow hotel security, fire, and health & safety procedures.

Provide front-desk service at a resort: check guests in/out, handle payments and queries, answer switchboard, perform administrative tasks and daily banking, support guest expectations, and carry out ad hoc duties on a rota including weekends and bank holidays.

Provide night/twilight front-desk service at a resort: check in late arrivals, handle guest queries and complaints, perform night audit and cash handling, support Reception/Duty Manager, and deliver exceptional customer service during 6pm–2am shifts.