Teams at HiBob

Lead strategic and operational delivery across professional services and service partners. Own P&L, drive operational excellence, partner programs, certification and learning, cross-functional collaboration, and initiatives to improve adoption, customer satisfaction, and retention.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop a remote UK Managed Services payroll team, ensuring accurate, compliant, on-time payroll delivery. Manage operational performance against KPIs/SLAs, resolve complex payroll escalations, coach and develop staff, maintain governance and controls, identify and implement process improvements, and partner with cross-functional teams to scale the service.