Manage end-to-end delivery of multiple complex UK customer payrolls within a managed services bureau. Provide expert guidance on UK payroll legislation, statutory payments, pensions, benefits, share schemes, reconciliations, HMRC compliance, and year-end processing. Resolve complex payroll issues, build trusted customer relationships, analyze discrepancies, collaborate with internal teams, mentor colleagues, and contribute to documentation and continuous improvement.

Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Lead strategic and operational delivery across professional services and service partners. Own P&L, drive operational excellence, partner programs, certification and learning, cross-functional collaboration, and initiatives to improve adoption, customer satisfaction, and retention.